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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Vice President Technical Services - **Company:** Black Duck Software, Inc. - **Location:** Nashville, TN, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Cyber Security, Information Systems, Continuous Integration, DevOps, Programming Tools, Value Engineering, Software Vulnerability Management, Software Security, Information Technology, Data Analytics, Devsecops, Static Application Security Testing, Dynamic Application Security Testing - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6044799430af61dd ## About the Role Do you have experience in Tooling?, * 12+ years in professional services, technical services, or customer delivery, with at least 5 years in a senior leadership role (Director or above) managing global teams. * Demonstrated success building or transforming a technical services or professional services organization - including integration of previously separate delivery and advisory functions. * Meaningful experience in Application Security, Cybersecurity, DevSecOps, or enterprise SaaS - with a working understanding of AppSec tooling (SCA, SAST, DAST, vulnerability management) and developer ecosystems (CI/CD, cloud platforms, API integration). * Proven track record of owning a services P&L, including revenue and margin accountability, services packaging, and attach-rate growth. * Experience leading Technical Account Management or post-sale technical advisory functions at scale, with a clear philosophy on how technical engagement drives retention and expansion. * Strong executive presence with the ability to engage confidently with C-level stakeholders, present to boards and investors, and represent the company at customer and industry forums. * Data-driven leadership style: comfortable defining metrics frameworks, operating cadences, and performance dashboards for a complex, multi-functional team., * Experience in an AppSec or developer security platform company, or adjacent enterprise security/DevOps SaaS business. * Prior experience managing a globally distributed services team across North America, EMEA, and APJ. * Familiarity with services automation, digital delivery models, and AI-augmented customer engagement programs. * Relevant professional certifications (CISSP, CISM, PMP, ITIL, or equivalent). * Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field; MBA or advanced degree preferred. ## Description Black Duck is building a unified Technical Services organization - bringing together our Integrated Services and Technical Account Management capabilities under a single, end-to-end delivery motion. This is a high-impact, newly created VP role chartered to lead that transformation. The VP, Technical Services will own the full post-sale technical journey: from onboarding and implementation through adoption, value realization, and ongoing advisory engagement. In addition to customer outcomes, this leader holds direct accountability for services monetization and margin contribution - making this both a customer-facing and a commercially driven role. Reporting to the Chief Customer Officer, the VP will serve as a key executive voice for services strategy, build a world-class global team, and ensure Black Duck customers achieve measurable, sustained value from their AppSec investments. KEY RESPONSIBILITIES * End-to-End Technical Services Leadership Define and own the operating model for the unified Technical Services organization, integrating implementation delivery and technical account management into a seamless customer experience. * Lead all phases of the customer technical journey: onboarding, implementation, adoption, value realization, and continuous advisory services. * Build and execute a scalable, repeatable delivery methodology across customer segments (SMB, Commercial, Enterprise, Strategic/Federal). * Establish clear role boundaries, handoff protocols, and engagement models between Technical Services, Customer Success, and Support. * Champion a "get the job done for our customers" mindset across the entire organization. * Implementation & Program Services Ensure rapid, high-quality technical onboarding that accelerates time-to-value and drives long-term product adoption. * Oversee project management, regional services management, and program services functions responsible for implementation of Black Duck's AppSec platform. * Drive engineering-led delivery standards, solution architecture guidance, and integration best practices across CI/CD pipelines, cloud platforms, and developer tooling. * Build scalable delivery infrastructure: reusable playbooks, templates, automation, and tooling that improve deployment velocity and quality. * Establish KPIs for implementation success, including deployment velocity, integration reliability, technical readiness, and time-to-first-value. * Technical Account Management & Adoption Lead the Technical Account Manager (TAM) function responsible for sustained product adoption, health management, and renewal readiness across the customer base. * Own adoption frameworks that translate product deployment into measurable business outcomes and security posture improvements. * Drive proactive health checks quality, renewals readiness, and post-implementation technical advisory engagement. * Develop a structured "Assess-Collaborate-Execute" methodology for adoption that is repeatable and scalable across the global book of business. * Partner with Customer Success Managers to maintain account health signals and respond to risk before revenue is impacted. * Serve as executive escalation point for complex technical challenges, ensuring resolution velocity and customer confidence. * Value Realization & Business Outcomes Establish a rigorous, outcome-based services model that connects technical delivery to customer-defined business objectives. * Lead Value Engineering and Architecture functions to develop business value assessments, ROI frameworks, and customer-facing outcome metrics. * Ensure every customer engagement is anchored to clear, measurable success criteria aligned to their AppSec program objectives. * Contribute directly to Customer Business Reviews (CBRs) and executive-level stakeholder engagement at key accounts. * Translate customer value delivery data into expansion and renewal signals for the commercial team. * Services Monetization & P&L Accountability Drive the commercial performance of the Technical Services organization with discipline around revenue contribution and margin. * Own services revenue targets, utilization rates, and margin contribution across the Technical Services portfolio. * Develop and evolve the services catalog - including implementation packages, program advisory, adoption accelerators, and value realization offerings - to drive attach rates and expansion. * Partner with Sales and Customer Success to position services as a strategic component of the customer acquisition and renewal motion. * Build and manage the services P&L, reporting regularly to the CCO and executive team on performance, forecasts, and improvement initiatives. * Cross-Functional Collaboration & Executive Presence * Partner with Product and Engineering to bring field insights into roadmap prioritization and ensure product commitments are aligned to customer delivery realities. * Collaborate with Sales Engineering on seamless pre-sale-to-implementation transitions, ensuring handoff quality and success criteria fidelity. * Serve as a senior technical voice with key customers, partners, and at industry events. * Contribute to CX-level strategy discussions as a member of the Customer Experience leadership team. * Team Building & Organizational Leadership * Build, lead, and retain a global team of project managers, program managers, solution architects, value engineers, TAMs, and regional services leads. * Foster a high-performing, customer-obsessed culture grounded in accountability, continuous improvement, and technical excellence. * Invest in structured career development, technical certifications, and capability growth programs across the organization. * Drive operational rigor through clear metrics, regular operating reviews, and a data-informed management approach. ## Related Videos - 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