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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, Product Management - Customer Experience Quill - **Company:** Staples, Inc. - **Location:** Lincolnshire, IL, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Adobe Analytics, A/B Testing, Agile Methodology, Data Analysis, Google Analytics, Optimization Algorithms, Tools for Reporting, Workday - **Published:** August 21, 2026 - **Apply:** https://www.businessworkforce.com/job.asp?id=3361185944&tx=TT4441TTV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Ability to adapt to a dynamic, fast-paced environment. * Knowledge of agile development methodologies. * Excellent communication and collaboration skills. * Proven track record of bringing products to market and achieving business objectives. * Collaborative mindset with a proven ability to build partnerships and work across teams to achieve shared objectives. * Strong customer focus, able to identify and address internal and external customer needs while delivering customer-centric solutions. * Commitment to an inclusive environment, working with diverse individuals of varying backgrounds and cultures. * Innovative thinking, encouraging new ideas and implementing solutions that challenge conventional approaches. * Dedication to self-development, seeking growth opportunities through formal and informal channels., * Bachelor's degree in a relevant field OR equivalent work experience * 8+ years of experience in product management, eCommerce, or customer experience, including at least 2 years in a leadership role. * Strong analytical skills and proficiency with analytics tools such as Adobe Analytics, GA4, and/or Fullstory. * Familiarity with A/B testing, SEO, and content management systems. Preferred Qualifications: * Master's degree (MBA preferred). * Experience in B2B eCommerce. ## Description Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill.com makes ordering supplies easier and more rewarding, providing everything from paper and ink to cleaning supplies and technology. We pride ourselves on exceptional customer service and have been a trusted partner of Staples since 1998. The Senior Manager, Product Management - Customer Experience & Loyalty owns the digital experiences that drive customer engagement, repeat purchase, loyalty, and long-term customer value across Quill.com. This role leads the strategy, roadmap, and optimization of key customer touchpoints, including onboarding, rewards, chat, cart, checkout, and reorder experiences. Partnering closely with Marketing, Analytics, UX, and Technology teams, you will identify opportunities to reduce friction, improve engagement, and create seamless customer journeys that drive measurable business outcomes. Success in this role is measured through improvements in customer retention, repeat purchase behavior, loyalty engagement, and customer lifetime value. What you'll be doing: * Develop and communicate a clear product strategy and roadmap aligned with company vision and market opportunities. * Tailor website experiences for different customer segments, focusing on key engagement moments and reducing friction in the customer journey. * Own performance outcomes for customer engagement, retention, and loyalty initiatives, leveraging analytics and customer insights to prioritize investments and optimize experiences. * Implement A/B testing and optimization techniques to increase user satisfaction and website performance. * Collaborate with UX/UI designers, developers, and cross-functional teams to deliver high-quality products and customer journeys on time and within budget. * Identify emerging customer, industry, and competitive trends and translate insights into product strategies that drive growth and differentiation. * Manage product launches with effective go-to-market strategies, pricing, and promotional plans. * Stay current on industry trends and emerging technologies related to eCommerce and user experience. * Own customer-facing experiences that directly influence customer retention, repeat purchases, loyalty engagement, and overall customer lifetime value. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Empowering Retail Through Applied Machine Learning](https://www.wearedevelopers.com/videos/976-empowering-retail-through-applied-machine-learning) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Bringing the power of AI to your application.](https://www.wearedevelopers.com/videos/1010-bringing-the-power-of-ai-to-your-application) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) - [Would You Buy Your Own HR? 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