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# IT Support

- **Company:** Pyramid Consulting Inc.
- **Location:** Rio Rancho, NM, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Databases, Issue Tracking Systems, Microsoft Office, Load Balancing
- **Published:** August 6, 2026
- **Apply:** https://www.dice.com/job-detail/6039715c-275d-44d0-b3f7-95873ea56be7

## About the Role

* 3+ years of technical experience desired.
 * Must be able to lift up to 35 lbs. solo.
 * May be required to walk/sit/stand/crawl/kneel for extended periods.
 * Must have excellent customer service skills and excellent written/verbal communication skills.
 * Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
 * Technical certifications are a plus.

## Description

* Installing and configuring OS on client laptops.
 * Migrating client data to new laptop.
 * Advanced break/fix support of software/hardware issues for clients.
 * Managing and updating tickets via the client's ticketing database.
 * Processing assets returned from clients leaving the company
 * Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
 * Preparing old equipment for re-dispositioning and e-waste handling
 * Managing inventory counts and updating the peripheral tool daily
 * Load balancing equipment to different Client and non-Client sites
 * Loading/unloading assets into lockers
 * Updating and closing tasks in Client
 * Cleaning and testing used systems for redeployment.
 * Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
 * Sending emails to clients for asset collection
 * Picking up surplus equipment from users
 * You will have frequent interaction with clients in person and via phone, email, and IM.
 * You will be required to update the client ticketing system and database.
 * You may be tasked to assist with asset inventory audits.
 * Overview: You will work in a corporate environment located onsite with one of our largest and most well-known customers.


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