> Markdown version of [/jobs/ext/2545591-desktop-end-user-support-technician](https://www.wearedevelopers.com/jobs/ext/2545591-desktop-end-user-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop/End User Support Technician - **Company:** Humana Inc. - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $44,900.0 - $60,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Desktop Environments, Issue Tracking Systems, Internet Services, Enterprise Software Applications, Office365, Software Troubleshooting, Computer Equipment, Information Technology, Hardware Infrastructure - **Published:** August 18, 2026 - **Apply:** https://humana.wd5.myworkdayjobs.com/Humana_External_Career_Site/job/Remote-Florida/Desktop-End-User-Support-Technician_R-425899 ## About the Role The ideal candidate is customer-focused, technically proficient, and capable of working independently within established support processes and operational guidelines., * High School Diploma, GED, or equivalent work experience. * Less than 3 years of experience in Desktop Support, End User Support, Technical Support, Service Desk, or a related IT support role. * Experience troubleshooting and resolving technical issues of moderate complexity, including issues escalated from first-level support teams. * Experience supporting desktop hardware, software applications, operating systems, and related end-user technologies. * Experience responding to technical support requests through phone, email, ticketing systems, and online support channels. * Experience documenting, tracking, and monitoring incidents and service requests using support tools and ticket management systems. * Basic understanding of desktop operating systems, hardware components, software installation, and troubleshooting methodologies. * Strong customer service, communication, and problem-solving skills. * Ability to prioritize workload and manage multiple support requests in a fast-paced environment. * Ability to work independently while following established policies, procedures, and support standards. * Understanding of organizational goals and commitment to delivering exceptional customer and end-user experiences. * Passion for contributing to an organization focused on continuously improving consumer experiences., * Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. * Bachelor's degree in Computer Science preferred. * Experience supporting enterprise desktop environments. * Experience with IT Service Management (ITSM) platforms and ticketing systems. * Familiarity with Microsoft Windows operating systems, Microsoft 365 applications, and common enterprise technologies. * Industry certifications such as CompTIA A+, Microsoft Fundamentals, or similar technical certifications. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. ## Description The Desktop / End User Support Technician provides technical support for desktop hardware, software, peripherals, and end-user technology services. This role is responsible for diagnosing, troubleshooting, and resolving moderately complex technical issues escalated from first-level support teams while delivering exceptional customer service to associates and business partners. The technician supports a variety of desktop computing environments, responds to support requests through multiple channels, and ensures issues are documented, tracked, and resolved in accordance with service level expectations. This position also assists with end-user training, technology adoption, and continuous improvement initiatives., * Provide technical support for desktop hardware, software applications, operating systems, mobile devices, printers, and peripheral equipment. * Research, troubleshoot, and resolve moderately complex technical issues escalated from first-level support teams. * Respond to escalated support requests received through telephone, email, chat, ticketing systems, and online support channels. * Diagnose system, application, hardware, and connectivity issues and implement appropriate solutions. * Document incidents, service requests, troubleshooting steps, and resolutions using applicable ticketing and support systems. * Track, monitor, and manage support cases through resolution while providing timely status updates to customers. * Escalate complex issues to appropriate technical teams when necessary and coordinate resolution efforts. * Install, configure, maintain, and support desktop hardware, software, and related technology solutions. * Assist with workstation deployments, upgrades, equipment replacements, and technology refresh initiatives. * Provide guidance and training to end users on supported technologies, applications, and best practices. * Ensure compliance with organizational security, asset management, and technology support procedures. * Contribute to knowledge articles, process documentation, and continuous improvement efforts. * Maintain a high level of customer satisfaction through effective communication and issue resolution. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers)