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# Tier 1 Technical Support

- **Company:** SMS Data Products Group, Inc.
- **Location:** Edwards AFB, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Multitier Architecture, Microsoft Windows, Service Pack, Peripherals, Network Support
- **Published:** August 21, 2026
- **Apply:** https://www.dice.com/job-detail/c5ce0e52-822b-4960-a28a-6e09c2cac826

## About the Role

* A minimum of two (2) years of experience in Windows system administration and/or technical support.
 * Knowledge and experience in a Windows Operating System environment.
 * Experience in administering high-end hardware and scientific peripherals.
 * MD-102 (Microsoft Windows Endpoint Administrator Associate) or CompTIA A+ 220-1101 and 220-1102 certification preferred.
 * DOD 8140 IAT-II certification (CompTIA Security+CE) preferred.
 * HDI-SCA certification preferred.
 * DoD Interim Secret security clearance or higher or the ability to obtain one.

## Description

* Provide Tier I software and network support and troubleshooting.
 * Analyze incident(s) details, identify the root cause, and provide problem remediation.
 * Responsible for imaging computers.
 * Document problems with the technical detail(s) within the Web Help Desk ticketing system.
 * Escalate problem(s) to Tier II technicians for intermediate level troubleshooting.
 * Remotely or manually install software updates, apply STIG configurations] and security patches as required.
 * Provide customer service through the use of friendly, courteous, and professional oral and written communication.
 * Deploy desktop workstations and laptops throughout the AFRL Rocket Lab.


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