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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Vendor Operations - Healthcare SaaS - **Company:** Banyan Software, Inc. - **Location:** United States - **Experience:** Expert - **Salary:** $125,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, JIRA, Software as a Service, Identity and Access Management, Issue Tracking Systems, Salesforce.Com, Workflow Management Systems, Stripe, Performance Monitor, Operational Systems, Zendesk, Airtable - **Published:** May 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1777efa1433a0f42 ## About the Role Do you have experience in Vendor relationship building?, * 10+ years of experience owning vendor operations, support operations, customer success, or partner operations, within a healthcare SaaS, health tech, or medical device environment strongly preferred. * Demonstrated experience personally stabilizing or building a support or vendor operations function at a SaaS company, not just managing a mature team but building the systems and structure from an early stage. * Hands-on first mindset, you are comfortable and willing to be in the work alongside your team, not above it. * Experience managing at least one direct report from day one, with a track record of building small, high-accountability teams that scale through leverage * Healthcare domain knowledge, familiarity with hospital and ASC vendor workflows, surgical rep credentialing, OR access management, or medical rep compliance is a meaningful differentiator. * Strong automation and systems-building instinct; proven track record of eliminating manual processes through workflow design, SOPs, ticketing systems, and collaboration with Product and Engineering. * Experience managing payments workflows; refunds, disputes, edge-case financial handling, familiarity with Stripe or similar platforms preferred. * Proficiency with CRM, ticketing, and workflow tools such as Salesforce, Jira, Airtable, Zendesk, or similar. * Experience with call center operations or high-volume user support at scale (30,000+ users) is a strong plus. * Excellent communication skills, able to engage effectively with individual vendor users, cross-functional peers, and COO-level leadership. * Ambition and track record to match, this role has a clear and fast path to broader operational ownership for someone who executes. ## Description We are looking for a Director of Vendor Operations & Success to take full ownership of the vendor-facing operational function at O.R. TRAX. This role is hands-on first and leadership-oriented second. The priority is to personally stabilize, document, and improve the vendor support operation; which today is owned by one of our founders and needs a dedicated owner immediately. From day one, you will manage at least one direct report while remaining deeply involved in the work yourself. This is not a role where you delegate from above; you will be in the tickets, the workflows, and the escalations alongside your team. The person who thrives here builds credibility through execution before they build through leadership. Over a 6 to 12-month horizon, the right person will have the opportunity to expand scope significantly, taking ownership of customer success and potentially the full vendor and facility-side experience. At O.R. TRAX, "vendors" are the individual surgical reps, medical device reps, and field-based users who access hospital and ASC operating rooms as part of their work. These individuals are required by the facilities they serve to maintain compliance through our platform and making them both the primary users of O.R. TRAX and the people this role exists to support., * Own Vendor Lifecycle Operations: Step in immediately as the operational owner of vendor support - taking over from founder-level ownership and establishing structure, accountability, and quality across all inbound support for 25,000-30,000 surgical and medical reps. * Lead & Develop a Small Team: Manage and coach 1-2 direct reports, building a high-performing micro-team with clear ownership, strong execution culture, and the capacity to scale without adding excessive headcount. * Drive Automation Across Workflows: Identify manual, repetitive processes and partner with Product and Engineering to systematize and eliminate them, building a vendor operations engine that scales to 50,000 users without proportional cost. * Build & Scale Operational Systems: Design and implement SOPs, escalation frameworks, vendor segmentation models, and workflow documentation, creating the operational infrastructure O.R. TRAX needs for its next stage of growth. * Operate with Revenue Accountability: Own refund management, dispute resolution, cancellations, and vendor status changes with accuracy and urgency, protecting revenue and reducing churn across the vendor base. * Act as Vendor Experience Owner: Go beyond transactional support, understand vendor pain points, retention risks, and lifecycle patterns, and use those insights to improve the end-to-end vendor experience. * Partner Cross-Functionally: Collaborate with Implementation, Sales, Product, and Engineering to align vendor needs, surface systemic issues, and drive proactive resolution before problems reach scale. * Maintain System Integrity & Reporting: Ensure CRM, ticketing, and credentialing systems are audit-ready and consistently updated; deliver regular performance reporting on vendor trends, SLA compliance, and operational health. * Bridge to Customer Success: Over time, extend operational ownership to the facility-facing side, building a unified vendor and customer success function that protects and grows O.R. TRAX's installed base., Compensation: $125,000 - $150,000+ base salary, benefits and perks included Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: * Verify that all communications from our recruiting team come from an @banyansoftware.com email address. * Remember, employers will never request payment or banking information during the hiring process. * If you receive a suspicious message, do not respond - instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Build Your Own Subscription-based Course Platform](https://www.wearedevelopers.com/videos/321-build-your-own-subscription-based-course-platform) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Events like RSAC Get You CISOs. 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