> Markdown version of [/jobs/ext/2546344-consumer-access-manager](https://www.wearedevelopers.com/jobs/ext/2546344-consumer-access-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Consumer Access Manager - **Company:** AdventHealth - **Location:** Winter Garden, FL, United States - **Experience:** Experienced - **Salary:** $66,171.0 - $123,073.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Database Applications, Microsoft Office, Electronic Medical Records - **Published:** August 26, 2026 - **Apply:** https://www.businessworkforce.com/job.asp?id=3365565757&tx=FR7774FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Mature judgement in dealing with patients, physicians, and insurance representatives [Required] * Intermediate knowledge of Microsoft programs and familiarity with database programs [Required] * Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required] * Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required] * Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required] * Ability to manage diverse personalities [Required] * Ability to adapt in ever changing healthcare environment [Required] * Ability to follow complex instructions and procedures, with a close attention to detail [Required] * Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies [Required] * Exceptional customer service skills [Required] * Advanced understanding of insurance knowledge and benefits [Required] * Advanced understanding of hospital electronic medical report (EMR) system [Required] * Basic medical terminology [Required] * Must be able to read, write, and speak conversational English [Required] * Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties [Required] * Intermediate medical terminology [Preferred] * Bilingual: English/Spanish [Preferred] Education: * High School Grad or Equiv [Required] * Bachelor's [Preferred] Field of Study: * in business administration, finance, healthcare, or related field Work Experience: * 3+ Revenue Cycle Experience [Required] * 2+ Supervisory Experience [Preferred] * 2+ Customer Service Experience [Preferred] * 2+ Direct Patient Access Experience [Preferred], * Certified Management Accountant (CMA) [Preferred] OR Certified Financial Planner (CFP) [Preferred] * Certified Healthcare Access Associate (CHAA) [Preferred] * Certified Healthcare Access Manager (CHAM) [Preferred] * Certified Revenue Cycle Rep (CRCR) [Preferred] ## Description * Manages the day-to-day operations of the team and department. * Adheres to labor and budget guidelines, monitoring team time and attendance. * Trains and evaluates team members, coordinating and setting up schedules training and education sessions. * Monitors the department's work for accuracy and workflow. * Escalates all team member issues to the senior manager or director, as appropriate. * Checks in with team members regularly to provide mentorship, resolve issues, and ensure performance is reviewed according to policy. * Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs. * Ensures team members are oriented to the department at time of hire. * Initiates and assumes responsibility for new tasks independently as appropriate and as delegated. * Keeps up with assigned workload and seeks assistance when necessary. * Develop and monitors facility schedule to ensure appropriate coverage. * Performs other duties as assigned ## Related Videos - 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