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# Help Desk Representative - SOUTHCOM EDA

- **Company:** Celestar
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Cloud Computing, Issue Tracking Systems, Remote Desktop Services, Information Technology, Servicenow
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ebbdb4b11f54de92

## About the Role

Do you have experience in macOS?, Do you have a Bachelor's degree?, CLEARANCE REQUIREMENT: This position does not require a security clearance; however, applicants must be authorized to work in the United States without sponsorship., * Personnel must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.

 * Strong skills in incident resolution, remote desktop support, and end-user assistance are required.

Required Qualifications and Skills (Must Be Reflected on Your Resume):

 * A Bachelor's degree in Information Technology, Computer Science, or a related field -OR- A minimum of 3 years of equivalent experience in IT support.
 * Must have demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
 * Experience Microsoft Windows, macOS, and cloud-based IT support tools.

Desired but not Required Certifications

## Description

* Proposed personnel possess the knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues., CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.


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