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# UX Lead

- **Company:** Computer Task Group, Inc
- **Location:** Morrisville, NC, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Data Analysis, Logic Synthesis of Circuits, Human-Computer Interaction, Information Technology
- **Published:** August 21, 2026
- **Apply:** https://www.nexxt.com/job.asp?id=3361207216&tx=JT989TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Strong knowledge of UX, customer experience (CX), product design, digital experience, and customer journey methodologies.
 * Expertise in customer-centered design principles and end-to-end experience design.
 * Strong understanding of usability, information architecture, navigation, content flow, and conversion optimization.
 * Experience developing scalable UX frameworks and design governance standards.
 * Strong analytical and problem-solving skills with the ability to translate customer and business data into actionable UX improvements.
 * Excellent collaboration and stakeholder-management skills.
 * Ability to work effectively within complex enterprise digital ecosystems and across global, cross-functional teams.
 * Strong presentation and communication skills.
 * Experience with UX research, journey mapping, experimentation, analytics, and experience optimization.

Experience:

 * 8+ years of UX, CX, product design, or digital experience leadership experience.
 * 12+ years of experience leading global UX organizations and enterprise experience strategy is highly desirable.
 * Proven experience improving conversion rates, engagement, customer satisfaction, and business outcomes through UX initiatives.
 * Experience leading UX strategy across complex enterprise digital ecosystems.
 * Demonstrated experience designing customer journeys and digital experiences across multiple stages of the customer lifecycle.
 * Strong portfolio demonstrating customer-centered design practices and measurable business results.
 * Experience partnering with cross-functional teams including Marketing, Content, Creative, Product, Analytics, SEO, Development, and Web Operations.

Education:

 * Bachelor's degree in Human-Computer Interaction, UX Design, Digital Design, Psychology, Computer Science, or a related field.
 * Equivalent combination of education and relevant experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

## Description

* Define and evolve the global UX vision and experience strategy across owned digital channels and customer journeys.
 * Create scalable customer journey frameworks aligned to customer needs and business priorities.
 * Design and optimize end-to-end digital experiences across awareness, consideration, evaluation, decision, and conversion stages.
 * Shift experience planning from page-centric design to journey-centric orchestration.
 * Establish standards for navigation, content flow, progression paths, usability, and decision-support mechanisms.
 * Lead journey-mapping workshops with business stakeholders and customer-facing teams.
 * Identify friction points, usability challenges, and opportunities across key customer journeys.
 * Develop and maintain UX design governance, usability standards, and experience frameworks.
 * Partner with Content Strategy, Creative, Product Marketing, Web Operations, Analytics, SEO, Development, and regional teams to deliver consistent digital experiences.
 * Use customer insights, analytics, research, and experimentation to identify opportunities and improve engagement and conversion.
 * Lead UX initiatives that improve customer satisfaction, engagement, conversion rates, and overall digital experience performance.
 * Communicate UX strategies, recommendations, and measurable outcomes to senior stakeholders and cross-functional teams.


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