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# Help Desk Support

- **Company:** GENERAL CORPORATE IP, LLC
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Cloud Storage, Information Systems, Microsoft Office, Microsoft PowerPoint, Software Engineering, Yardi Software
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=725dfca30c121d56

## About the Role

* Bachelor's Degree in Information Systems, Business or a related field perferrred, but not required
 * Prior customer service experience required
 * Experience with Microsoft Office Products (Word, Excel, PowerPoint, and Outlook) and Cloud based storage applications
 * Experience with and/or knowledge of the Yardi software system preferred
 * Training skills to provide knowledge to users on software a plus
 * Demonstrate effective communication skills (both written and verbal), organizational skills and ability to maintain a high level of confidentiality
 * Excellent analytical and problem-solving abilities and strong customer service skills
 * Effectively prioritize, multi-task, and ability to work within timeline and budgetary constraints

## Description

The Help Desk Support responsibilities include handling and resolvng help desk tickets for software related issues., * Serve as the first contact with customers who need technical assistance

 * Troubleshoot, diagnose and resolve software issues
 * Handle user activations, deactivations, and changes
 * Handle property onboarding and offboarding
 * Assist with special projects
 * Redirect unresolved issues to the next level of support personnel
 * Provide quick resolution and excellent customer service
 * Keep record of problems and their resolution
 * Follow-up with customers
 * Gather feedback from end users about system performance and make recommendations on areas to improve
 * Other duties as assigned by immediate supervisor


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