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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician - **Company:** ARDENT PROPERTY MANAGEMENT - **Location:** Westerville, OH, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Desktop Computing, HP Thin Clients, Network Troubleshooting, Microsoft Office, Software Deployment, Software Engineering, Diagnostic Tools, Tablet Computers, Microsoft InTune, Information Technology, Laptops, Zendesk, User Accounts - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b85d5cacf8018807 ## About the Role We are seeking a reliable, motivated, and technically skilled Entry Level Helpdesk Technician to join our dynamic IT team. The ideal candidate will provide first-line support to end users, troubleshoot and resolve technical issues, assist with hardware/software deployment, and maintain critical IT infrastructure. This role is crucial to ensuring daily operations run smoothly, contributing to both on-site and remote IT support needs across our organization., * 1-2 years of relevant experience in a technical support or helpdesk role. * Strong understanding of Windows operating systems, Office 365, and common network troubleshooting tools. * Knowledge of desktop imaging solutions (e.g., Intune). * Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger). * Excellent problem-solving, communication, and interpersonal skills. * Ability to work independently and as part of a team. * Strong organizational skills with attention to detail and documentation. * Willingness to travel occasionally for site support, as needed. ## Description * Respond to and resolve technical support tickets via phone, email, and in-person. * Diagnose and troubleshoot end-user issues involving: * User accounts and access * Print services and printer configuration * Asset inventory management * Support for desktops, thin clients, laptops, tablets, phones, and hotspots * Use physical and logical diagnostic tools to resolve network and hardware/software issues. * Assist with the setup and deployment of technology solutions for new Ardent site launches. * Assist with site teardowns and equipment removal once Ardent site sales are complete. * Maintain a structured and documented scrapping process for decommissioned technology assets, ensuring Director of IT approval. * Work independently to complete special IT projects; take ownership of assigned helpdesk initiatives. * Maintain accurate documentation of procedures, ticket resolutions, and equipment tracking systems. * Collaborate with other technical teams to troubleshoot and resolve large scale issues. * Handle special requests and participate in unique technology projects as directed. * Manage inventory and accountable property within the IT storage room, ensuring accuracy and accessibility. * Test and evaluate new hardware and software before company-wide deployment. * Oversee and manage daily ticketing queue operations-create, route, and resolve helpdesk tickets efficiently. * Uphold high standards in customer service, ensuring a positive and supportive user experience. * Adhere to documentation best practices and departmental standards. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)