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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Snell & Wilmer LLP - **Location:** Denver, CO, United States - **Experience:** Experienced - **Salary:** $54,995.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, VoIP, Cloud Computing, Computer Networks, Desktop Computing, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Personal Digital Assistant, Software Engineering, TCP/IP, Wide Area Networks, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Computer Equipment, Laptops - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6613945498ceddc5 ## About the Role * 2 to 3 years' experience with computer support + Advanced expertise/knowledge regarding troubleshooting of complex problems with Microsoft and other third-party applications * A+ Certified preferred, but not required * College degree or technical school certification a plus, but not required * Strong technical knowledge of PC/laptop hardware, Windows, and Apple iOS * Working knowledge of basic network concepts (such as TCP/IP, LAN, WAN, wireless, VPN and IP telephony) * In-depth knowledge and experience supporting desktop and laptop computers, local and networked printers, PDA devices, desktop scanners and other peripheral devices * Must be able to troubleshoot network and wireless connectivity, and possess a solid understanding of network components, infrastructure, and Active Directory setup * Exceptional customer service skills * Ability to manage multiple projects, and appropriately prioritize tasks * Able to lift, carry, and move light-to-medium weights of up to 45 lbs. * Able to work independently and part of a team * Strong verbal and written communication skills * Maintain a high level of these professional standards: communication, organization, cooperation, calmly dealing with high-pressure situations ## Description Snell & Wilmer takes the privacy of the personal information that we collect from you during the employment application process seriously. In compliance with California's Consumer Protection Act ("CCPA"), we are providing you with our Privacy Notice for California Residents and our general Privacy Policy. As required by the CCPA, our notice describes the categories of personal information we collect (or may collect) from you as well as our use and disclosure of that personal information. Please review this Notice and our Privacy Policy. By providing your personal information to as part of the recruitment or application process, you consent to the collection, use and disclosure of your personal information by Snell & Wilmer consistent with this Notice. By clicking "consent" or "I accept", you acknowledge that you read and agree to Snell and Wilmer L.L.P.: Privacy Policy and Privacy Notice for California Residents located at https://www.swlaw.com/legal/privacy-policy (https://www.swlaw.com/legal/privacy-policy)., You will report directly to the IT Technician Manager and work with IT Management, software development/procurement and user groups. You must take initiative and be proactive in completing trouble tickets, assignments, and long-term projects. The hours for this position are from Monday through Friday, 8:00 a.m. to 5:00 p.m. in the office. Responsibilities include, but are not limited to the following: * Troubleshoot and repair computers in a networked environment + Configure and support: o Hardware o Laptops o Desktops o Mobile Devices o Printers o Peripherals o VoIP phones o Audio Visual systems o Cloud based video conference systems + Imaging and placement of computers, printers, and related equipment + Maintain a current inventory of computer equipment and supplies + Configure PDAs and laptops for connection to firm systems + Install and configure software + Provide onsite support for the Solution Center, Infrastructure, Systems, and Security teams + Utilize the ticketing system for all issues + Develop and document processes and procedures for the desktop/technical support group + Serve as primary backup to the department's audio/visual group + Conduct new hire software training as needed + Travel to other offices as needed + IT Support for the Salt Lake City, Portland, and Seattle offices + Other projects as assigned ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [You’re a great coder? 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