> Markdown version of [/jobs/ext/2547092-dynamics-365-developer-case-management](https://www.wearedevelopers.com/jobs/ext/2547092-dynamics-365-developer-case-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dynamics 365 Developer - Case Management - **Company:** Elite - **Location:** United States (Remote available) - **Salary:** $156,000.0 - $166,400.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Encodings, Knowledge Management, Microsoft Dynamics, Routing, Model-Driven Development, Microsoft Power Automate, Front End Software Development - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fb99b58e3aeb0997 ## About the Role * Experience with Microsoft Dynamics 365 Customer Service. * Hands-on experience with Dynamics 365 case management functionality. * Understanding of out-of-the-box case management concepts, including cases, SLAs, routing, queues, and knowledge base articles. * Experience modifying model-driven apps. * Experience working with Customer Service Workspace. * Experience with Power Automate. * Ability to configure role-based security. * Experience updating data models for customized implementations. * Experience with forms, views, and business process flows. * Ability to work across both configuration and development responsibilities. Preferred Qualifications * Investigative case management experience. * JavaScript development experience. * Front-end plugin development experience. * Experience embedding Canvas apps or custom pages into model-driven apps. * Experience supporting federal, healthcare, compliance, audit, investigation, or case management environments. ## Description The Dynamics 365 Developer - Case Management will support the configuration, customization, and enhancement of a Microsoft Dynamics 365 Customer Service case management solution. This role requires hands-on experience with Dynamics 365 Customer Service, model-driven apps, Power Automate, role-based security, and case management workflows. The ideal candidate will understand out-of-the-box Dynamics case management capabilities and be able to extend them to meet business and investigative process needs., * Configure and customize Dynamics 365 Customer Service to support case management workflows. * Modify and enhance model-driven apps, including forms, views, dashboards, and business process flows. * Work within Customer Service Workspace to support case handling, routing, SLA tracking, and knowledge management. * Configure case management features such as cases, SLAs, queues, routing rules, and knowledge base articles. * Build and maintain Power Automate flows for business process automation. * Configure role-based security, access permissions, and user roles within Dynamics 365 and Power Platform. * Perform data model updates to support customized case management requirements. * Use or embed Canvas apps or custom pages when needed to extend model-driven app functionality. * Support troubleshooting, defect resolution, and system stabilization during development and testing. * Collaborate with business stakeholders, integration developers, QA testers, and project team members. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Dynamic Entities in .NET: Building Low-Code Systems on Top of Entity Framework Core](https://www.wearedevelopers.com/videos/100218-dynamic-entities-in-net-building-low-code-systems-on-top-of-entity-framework-core) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Most Popular Web Developer Jobs in Europe](https://www.wearedevelopers.com/magazine/163-7-most-popular-web-developer-jobs-in-europe) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)