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# Support Specialist - GIS

- **Company:** National Information Solutions Cooperative (NISC)
- **Location:** Atlanta, GA, United States
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Word, Microsoft Excel, ArcGIS (Software), ArcMap, Microsoft Office, Microsoft PowerPoint, Topdesk, Software Systems, Software Troubleshooting
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=07596fcb965f21da

## About the Role

* Bachelor's Degree in GIS, Geography, or a related field.
 * 2 years or more technical support experience preferred.
 * Familiarity with ArcMap, ArcCatalog, or ArcPro preferred (1 year).
 * Excellent written and verbal communication skills.
 * Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
 * Basic knowledge of ESRI ArcGIS suite.
 * Understanding of software troubleshooting and support.
 * Experience with help desk software or CRM tools.
 * Strong analytical and problem-solving abilities.
 * Ability to communicate technical information to technical and non-technical audiences.
 * Flexibility, time management, and ability to thrive in a fast-paced environment.
 * Solution-oriented, proactive, and eager to learn.
 * Passion for exceptional customer service and teamwork.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

## Description

As a Product Support Specialist I, you will be the first line of support for our customers, troubleshooting GIS product-related issues, implementing solutions, and helping users maximize the value of our software. You will collaborate with internal teams, communicate solutions clearly, and contribute to a culture of innovation and learning., * Provide first-line product support via phone, email, and chat.

 * Identify and troubleshoot technical issues using documentation and customer input.
 * Utilize ESRI ArcGIS tools (ArcMap, ArcCatalog, ArcPro) to solve user challenges.
 * Escalate complex issues to senior team members when needed.
 * Test software changes for compatibility and implement basic fixes.
 * Train end users and create technical documentation, webinars, and presentations.
 * Customize software solutions to align with customer business processes.
 * Gather and share customer feedback with development teams to improve product functionality.
 * Maintain accurate records of customer interactions and support activities.
 * Collaborate with cross-functional teams to resolve customer concerns.
 * Represent the company at conferences and networking events.
 * Stay proactive in learning, innovation, and knowledge-sharing.


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