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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Tech (Limited Term) - **Company:** GERBER PLUMBING FIXTURES LLC - **Location:** Woodridge, IL, United States - **Salary:** $41,600.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Business Software, System Configuration, Desktop Computing, Software Deployment, Office365, Computer Equipment, Information Technology, Laptops - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=aa1068450d944c80 ## About the Role * High school diploma or equivalent required; Associate's degree or coursework in Information Technology, Computer Science, or a related field preferred. * Previous experience in an IT help desk or desktop support environment is preferred but not required. * Working knowledge of Windows operating systems and Windows-based personal computers. * Experience troubleshooting hardware including laptops, printers, scanners, and peripheral devices. * Working knowledge of Microsoft Office 365 applications. * Ability to diagnose and resolve common technical issues independently. * Strong customer service and communication skills with the ability to explain technical concepts to non-technical users. * Excellent organizational skills with the ability to prioritize multiple tasks. * Ability to work independently and collaboratively in a team environment. * Demonstrates initiative, a positive attitude, and a willingness to learn. * Reliable, dependable, and committed to providing exceptional internal customer support. * Ability to lift and move computer equipment up to approximately 30 pounds as needed. * Hardworking, action-oriented, and results driven * Demonstrates a "roll up your sleeves" initiative to get the job done * Willingness to cooperate and accept added responsibilities ## Description The limited term (approx. 2 months) IT Support Technician provides day-to-day technical support to Gerber employees by assisting with hardware, software, printer, and workstation issues. This role is responsible for configuring and maintaining Windows-based computers, installing software, troubleshooting technical problems, and supporting the North America IT team with a variety of help desk functions. This is an onsite position based in Woodridge, Illinois., * Provide first-level technical support for hardware, software, printers, and other end-user technology issues. * Install, configure, and maintain Windows-based computers, laptops, and peripheral devices. * Install, update, and troubleshoot business software applications. * Assist the North America IT team with diagnosing and resolving hardware and connectivity issues. * Perform basic troubleshooting and diagnostics on laptops, printers, scanners, and related equipment. * Set up new user workstations and assist with equipment deployment. * Document support requests and communicate status updates to users and the IT team. * Communicate professionally with employees, managers, vendors, and business partners to resolve technical issues. * Support Office 365 applications and assist users with common functionality questions. * Maintain an organized workspace while handling multiple support requests in a timely manner. * Flexibility to perform other duties as required ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [You’re a great coder? 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