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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** ELECTRICAL TRAINING INSTITUTE, INC. - **Location:** Commerce, CA, United States - **Experience:** Experienced - **Salary:** $66,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Cloud Computing, Cyber Security, Desktop Computing, Identity and Access Management, Operational Data Store, Azure Active Directory, Enterprise Software Applications, Reliability of Systems, Firewalls (Computer Science), Patch Management, User Accounts - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6845dc49f4a20845 ## About the Role * Help desk/IT Support: 2 years (Required) ## Description The IT Support Technician is responsible for delivering advanced technical support and coordinating IT service operations across the organization. This role requires the exercise of independent judgment and discretion in evaluating, prioritizing, and resolving technical issues, as well as in managing support workflows and device lifecycle operations. The position operates with a high degree of autonomy and contributes to the development, improvement, and implementation of IT processes, systems, and service delivery standards that directly impact organizational eBiciency and continuity. This role works directly with the Helpdesk Coordinator and serves as the first level of escalation for technical issues requiring advanced troubleshooting and resolution., Technical Support & Problem Resolution * Diagnose, analyze, and resolve complex technical issues across hardware, software, network, and cloud-based systems. * Independently determine appropriate solutions, escalation paths, and resource allocation based on issue impact and urgency. * Provide advanced Tier 1 and Tier 2 support for desktops, mobile devices, classroom technology, and enterprise applications. Helpdesk Operations & Service Management * Help guide daily helpdesk operations, including triage, prioritization, and workflow management. * Help evaluate incoming requests and exercise discretion in assigning, escalating, or resolving issues. * Help monitor service performance metrics and implement adjustments to improve eBiciency and service quality. * Help identify systemic issues and develop solutions to reduce recurring incidents and improve support outcomes.Device Fleet & Asset Lifecycle Management * Lead the operational management of a large-scale device fleet (600+ systems), including deployment strategy, maintenance standards, and lifecycle planning. * Continue to establish and refine processes for imaging, patching, asset tracking, and device allocation. * Make independent decisions regarding repair vs. replacement, prioritization of resources, and deployment logistics. Systems Administration & Access Control * Work with Systems Administrator to manage user accounts, permissions, and access controls across enterprise platforms (Active Directory, Azure AD, OBice 365). * Evaluate access requirements and enforce appropriate security and compliance measures. * Contribute to identity and access management strategies and improvements. Infrastructure & Environment Support * Support and assist in the administration of network and infrastructure systems including switches, firewalls, and wireless environments. * Participate in system upgrades, deployments, and maintenance planning. * Collaborate with senior IT staB on infrastructure improvements and operational strategy. Cybersecurity & Risk Mitigation * Collaborate with Network Administrator to Identify potential security risks and take appropriate action to mitigate threats. * Support and enforce endpoint security, patch management, and data protection standards. Exercise judgment in responding to security incidents and escalating as needed. Process Development & Continuous Improvement * Develop, document, and refine IT support processes, workflows, and standards. * Analyze trends and operational data to recommend and implement improvements. * Contribute to long-term improvements in IT service delivery and system reliability. Project & Strategic Support * Participate in evaluation, design, and implementation of new technologies and solutions. * Provide input on technical decisions that impact operational eBiciency and user experience. * Support IT initiatives that align with organizational goals and future growth. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)