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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # cEEG Technical Operations Specialist - **Company:** Stratus Technologies - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Application Lifecycle Management, Audit Trail, Computer Networks, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft OneNote, Microsoft Software, Citrix Systems, Remote Access Technology, Remote Desktop Services, Microsoft SharePoint, Office365, Virtual Environment, Reliability of Systems, Information Technology, Low Latency - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4562df44de90aeaf ## About the Role * 3+ years of experience in IT support with a focus on technical troubleshooting and problem-solving. * Knowledge of security protocols and HIPAA compliance. * Experience troubleshooting remote access and virtual environments (VPN, Citrix, VDI). * Proven ability to develop and maintain relationships with clinical site IT teams and external vendors. * Experience working with remote applications. * Excellent communication and organizational skills. * Ability to work independently and in a team environment. Preferred Skills * General familiarity with EEG monitoring concepts is a plus, but not required. * Prior exposure to EEG/EMR platforms (e.g., Natus Neuroworks, Nihon Kohden, Cadwell) is helpful but not required - training on clinical systems is provided; strong IT/networking proficiency is the priority. * Familiarity with Microsoft 365 applications (Teams, OneNote) and general PC/network troubleshooting. * Familiarity with IT networking and remote connectivity solutions. * Strong analytical and critical thinking skills to identify technical gaps and propose innovative solutions., * in IT support (technical troubleshooting/problem solving): 3 years (Preferred) ## Description The cEEG Technical Operations Specialist has a strong background in IT technical troubleshooting, networking, serving as a critical link between remote EEG technologists, clinical sites, and internal IT teams. This role owns day-to-day technical operations - from morning triage of tech issues and daily log audits to hands-on support for onboarding, go-live, and virtual environment problems. The ideal candidate understands security protocols, HIPAA compliance, and PHI safeguarding, and is comfortable troubleshooting across EMR/EEG platforms, remote access tools (Citrix, SecureLink,VPN, VDI), and Microsoft applications. This individual also collaborates with IT support teams, equipment vendors, and remote application companies., Technical Troubleshooting * Serve as the primary point of contact for troubleshooting technical issues both in-house and at clinical sites. * Collaborate with clinical site help desks and IT support teams to resolve connectivity, software, and hardware problems impacting remote EEG monitoring. * Triage direct messages, email, and the tech issues log each shift; resolve issues directly or escalate to IT with a ticket number and follow up to closure. * Develop and implement technical solutions to improve system reliability and patient care. Onboarding & Go-Live Support * Guide new sites and technologists through onboarding, ensuring IT systems, access, and equipment are set up and functioning prior to go-live. * Serve as the primary IT point of contact for onboarding questions, coordinating with site managers and leadership to resolve setup issues quickly. * Evaluate site performance and technical stability after go-live, deliver IT-focused recommendations to leadership, and document lessons learned to improve future onboarding. Account Access & Virtual Environment Support * Troubleshoot and resolve account access errors across EMR, EEG, and remote monitoring platforms; coordinate with IT to reset credentials and restore permissions. * Diagnose and resolve virtual environment issues (VPN, Citrix, VDI, and related remote access platforms) impacting technologist connectivity. * Provide hands-on remote desktop support for session drops, latency, or connectivity failures, walking technologists through real-time troubleshooting to minimize monitoring downtime. * Monitor for recurring virtual environment failures and report patterns to IT and leadership for long-term resolution. Vendor and Application Management * Establish and maintain relationships with large-scale equipment vendors and remote application companies to address and resolve system weaknesses. * Collaborate on the development and integration of new technologies to enhance the performance of remote monitoring systems. HIPAA and PHI Compliance * Maintain compliance with HIPAA regulations regarding patient data privacy and security. * Safeguard PHI by ensuring appropriate encryption, access controls, and data protection protocols are in place. Logs, Audits & Documentation * Maintain and audit the tech issues log, shift reports, billing log, and site-specifics log (SharePoint), following up on trends in timing, dates, and behavior. * Review AI logs and EOS reports; manage session logs (disconnects, additions to audit log). * Document all technical issues and resolutions and share new findings with the team to build a shared knowledge base. Team & Leadership Support * Assist the Remote Monitoring Manager and Supervisor with daily operations, including workflow management, troubleshooting, and forward planning. * Prepare materials for recurring IT/cEEG meetings and proactively flag upcoming IT issues, transitions, or innovative project ideas to leadership. Training & Onboarding of Staff * Assist in training and onboarding new staff on technical processes and tools, including IT suggestions for new onboarding sites. ## Related Videos - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [No Keys for the Robot: GitOps as the Control Plane for Autonomous Agents](https://www.wearedevelopers.com/videos/100095-no-keys-for-the-robot-gitops-as-the-control-plane-for-autonomous-agents) - [Unleash the power of 5G in your code: transform your apps](https://www.wearedevelopers.com/videos/1567-unleash-the-power-of-5g-in-your-code-transform-your-apps) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)