> Markdown version of [/jobs/ext/2547652-customer-solutions-specialist](https://www.wearedevelopers.com/jobs/ext/2547652-customer-solutions-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Solutions Specialist - **Company:** Husqvarna Professional Products, Inc. - **Location:** Olathe, KS, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Customer Data Management, Design of User Interfaces - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=df4544e759f891aa ## About the Role Position-specific Competencies * Excellent attention to detail to ensure accuracy of work * Maintaining complete, accurate records utilizing appropriate systems * Working cooperatively within a team environment CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE * Solid working knowledge of a call reporting management (CRM) system * Solid working knowledge of phone systems * Ability to read schematics and illustrated parts list * Solid ERP system knowledge * Working product knowledge * Solid knowledge of Microsoft Office products, specifically Excel and Word, * High school degree or equivalent * Excellent English verbal and written communication skills * At least 2-3 years' experience as a Customer Solutions Representative ## Description Are you ready to be the heartbeat of customer success? Husqvarna Construction in Olathe, KS is seeking a dynamic Subject Matter Expert to lead with purpose in our Customer Solutions Department. This role is all about building strong customer relationships, supporting our frontline representatives, and stepping in with confidence when special handling is needed., Case Processing (60%) * Own and manage the end-to-end processing of GAF (Great American Finance) orders with accuracy and urgency * Collaborate cross-functionally with internal departments to ensure seamless customer experiences * Leverage deep product knowledge to make informed recommendations that align with customer needs * Deliver clear, confident technical guidance on product functionality and website navigation * Respond promptly and professionally to customer and sales rep inquiries via email * Efficiently retrieve and distribute invoices and packing lists upon request * Lead real-time customer engagement through proactive management of the Customer Service Chat platform * Serve as the primary point of contact for high-volume distribution customers, ensuring tailored support * Provide backup coverage for phone queues, maintaining service continuity during peak times Administrative (15%) * Maintain high-quality CRM data by documenting detailed, accurate records of all customer interactions * Perform ongoing account maintenance to ensure CRM reflects current and actionable customer information * Support customer account updates and changes with precision and timeliness Issue Resolution (25%) * Drive resolution of open cases within the CRM system, ensuring timely and effective outcomes * Partner with customers to resolve mis-shipments and restore satisfaction * Communicate customer or territory-specific challenges to assigned Sales Representatives for alignment * Collaborate on back-order resolution strategies to minimize disruption and enhance customer trust * Lead the chat-based customer solutions function by managing daily operations, ensuring prompt and accurate issue resolution while also delivering a consistently high-quality customer experience. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [API Platform: From Rest & GraphQL APIs to state-of-the-art standards in seconds](https://www.wearedevelopers.com/videos/1968-api-platform-from-rest-graphql-apis-to-state-of-the-art-standards-in-seconds) - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Should be Included in Your Programming Resume to Highlight Your Skills](https://www.wearedevelopers.com/magazine/142-what-should-be-included-in-your-programming-resume-to-highlight-your-skills) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)