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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Crowell & Moring LLP - **Location:** Irvine, CA, United States - **Experience:** Experienced - **Salary:** $61,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Application Services, PC Tools, Issue Tracking Systems, Microsoft Office - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7988a3443408c489 ## About the Role * Advanced personal computer skills including hardware, operating system and software knowledge, and legal applications (iManage, ChangePro, Litera, etc.). * Ability to troubleshoot Microsoft Office Applications and Windows OS. Legal application knowledge preferred (iManage, ChangePro, Litera, etc.). * Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys, staff and external contacts. * Ability to communicate technical concepts to non-technical users. * Ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature. * Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements. * Demonstrated ability to work effectively both independently and with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts. * Ability to safely lift, move and carry items weighing up to 50 lbs. Education The position requires a Bachelor's Degree in an IT related field or specialty. Equivalent training and experience may substitute for education. Experience The position requires a minimum of two (2) years of increasingly responsible, directly related experience during which knowledge, skills and abilities applicable to the position were demonstrated. ## Description The Technical Support Specialist is responsible for providing direct technical support and troubleshooting assistance to attorneys and staff to identify, research, track, monitor and resolve technical issues., * Resolves incoming requests for assistance from customers experiencing problems with hardware, software, networking, and other computer related technologies in compliance with service level agreements. * Analyzes and resolves problems according to shifting priorities, time frames and resources, as well as documenting resolutions in call tracking system. * Effectively documents all support calls into Service Desk ticketing system and, if necessary, escalates calls to proper internal or external support person. Monitors progress through resolution. * Monitors support activity and informs team/manager of any perceived trends, positive or negative, in calls being received and/or solutions being employed. * Troubleshoots, diagnoses and identifies failing/failed parts or systems through the use of hardware diagnostic software and routines. * Installs, configures, tests, maintains, monitors, and troubleshoots customer workstations and related hardware and software in order to deliver required service levels. * Acquires and maintains knowledge of relevant products, current support policies, and methods of support delivery. * Participates in special projects as requested. * Performs testing and evaluation of new technology solutions. * Consistently models the highest levels of client service orientation and professionalism. * Continually improves technical proficiency through research, self-training and participation in internal and external training opportunities. * Continually improves client service through diligent, thoughtful and timely execution of support requests. * Participates in the after-hours on-call rotation, providing on-call 24x7 technical support. ## Related Videos - [Event-Driven AI Agents: Orchestrating Long-Context Legal Processing at Scale](https://www.wearedevelopers.com/videos/100168-event-driven-ai-agents-orchestrating-long-context-legal-processing-at-scale) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Grappling With Clunky Old Software? 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