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# Product Support Specialist

- **Company:** Premier Talent Partners
- **Location:** Wilmington, DE, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $58,240.0
- **Contract:** Temporary contract
- **Skills:** Adobe InDesign, Software as a Service, Payment Systems, Remote File Sharing, Stripe, Figma, Zendesk
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c1b47acff98a3fc9

## About the Role

* At least 2 years of experience in a customer support or technical support role.
 * Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
 * Demonstrated empathy, problem-solving skills, and a passion for delivering excellent customer service.
 * Ability to work independently and proactively in a remote environment.
 * Experience with or exposure to SaaS platforms or technical products is a plus but not mandatory.

Preferred Skills & Experience:

 * Familiarity with customer support tools such as Zendesk.
 * Knowledge of online payment systems like Stripe.
 * Experience supporting B2B or enterprise clients.
 * Genuine interest in design or related fields.
 * A proactive attitude and openness to feedback for continuous improvement.

## Description

Work Schedule : Monday-Friday, 8:00 a.m.-5:00 p.m. (local time); mandatory onboarding schedule may include early hours (7:00 a.m.-4:00 p.m. PST) during the first two weeks, We are seeking a dedicated Product Support Specialist to deliver exceptional customer service and technical support to our users. This full-time, remote contract role offers an excellent opportunity to develop your skills in a fast-paced SaaS environment, providing meaningful solutions to customers and collaborating with cross-functional teams. You'll be the first point of contact for customer inquiries, helping resolve issues related to billing, account management, and Figma files, while maintaining a focus on creating positive support experiences., * Provide high-quality, responsive support to Figma users via email, taking full ownership of customer cases from initiation to resolution.

 * Develop in-depth knowledge of Figma's products and customer journey to accurately diagnose and troubleshoot complex questions.
 * Handle support requests related to billing, account management, and file sharing, ensuring clear and effective communication.
 * Contribute to knowledge base improvements by suggesting detailed, user-friendly support content and internal documentation.
 * Escalate unresolved or complex issues to appropriate internal teams and follow up to ensure timely resolution.
 * Collaborate with various teams across the organization to share customer insights and provide feedback that drives improvements in the support process and product experience.


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