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# Helpdesk Technician I

- **Company:** SASA Consulting LLC
- **Location:** Floyd, VA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Desktop Computing, Computer Equipment
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=68385417d3a22ebe

## About the Role

* 2+ years of experience working in a help desk environment
 * Flexibility to work a variety of shifts with minimal notice
 * Available to work regular overtime
 * Proficiency with Microsoft Windows computers
 * Excellent oral communication skills
 * Detail oriented in order to keep detailed notes on tickets
 * Highly organized to keep Help desk tickets order
 * Ability to diagnose and resolve basic computer technical issues.
 * Go onsite to a customer when needed
 * Any other task needed to help the customer.

## Description

SASA Consulting is a leading company in our industry in the region. We're now hiring a Help Desk Technician to help us keep growing. If you're excited to be part of a winning team, SASA Consulting is a perfect place to get ahead. You'll be glad you applied to SASA Consulting
Responsibilities for Help Desk Technician

 * Manage Help Desk tickets in a timely manner
 * Respond to customer issues via phone, email and computer chat
 * Provide customer assistance
 * Document customer interactions
 * Run diagnostics to resolve customer reported issues
 * Escalate issues to the next Tier with next level of difficulty
 * Install, make changes and repair computer hardware and software
 * Follow-up with customers to ensure issues are resolved


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