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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Technician- FT - **Company:** PATRICK HENRY FAMILY SERVICES OPERATIONS, INC. - **Location:** Lynchburg, VA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, BASIC (Programming Language), Chrome OS, Cyber Security, Computer Maintenance, Computer Networks, Linux, Error Codes, IPv4, IWork, Microsoft Office, Information Technology, Gsuite - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9bb2d2e55db73502 ## About the Role * Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. * Accuracy - Ability to perform work accurately and thoroughly. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Communication, Written - Ability to communicate in writing clearly and concisely. * Customer Oriented - Ability to take care of the customers' needs while following company procedures. * Detail Oriented - Ability to pay attention to the minute details of a project or task. * Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. * Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. * Organized - Possessing the trait of being organized or following a systematic method of performing a task. * Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. * Project Management - Ability to organize and direct a project to completion. * Reliability - The trait of being dependable and trustworthy. * Self Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative. * Tactful - Ability to show consideration for and maintain good relations with others. * Technical Aptitude - Ability to comprehend complex technical topics and specialized information., * Associate's Degree in Computer Science or equivalent experience * 1-2 years of related experience * Proficient in Windows, Mac OS, Linux, Android, iOS, MS Office, Google Workspace, iWork, basic understanding of networking concepts, including IPv4 and basic troubleshooting * CompTIA A+, Network+, or equivalent (Preferred, but not required) PHYSICAL DEMANDS: Update codes for how often position requires following actions, Vision (Near, Distance, Color, Peripheral, Depth): Ability to see computer screens, with or without visual aid; physically troubleshoot hardware Sense of Sound: Ability to hold phone conversations, hear computer error codes, etc. Sense of Smell: Ability to smell hardware issues for burns, etc. ## Description Work Schedule: Mon. - Fri., 8:30am - 5:00pm (with required flexibility for evening/weekend events and operations), The IT Service Technician provides technical support to organization staff (on-site and remote) by creating, answering and resolving assigned IT helpdesk tickets, conducting basic network maintenance and troubleshooting, performing device software and hardware maintenance. This position also provides audio/visual support to staff as needed., * Responds to and resolves helpdesk tickets as assigned, including: * Printer troubleshooting, and service calls to providers * Basic Network troubleshooting * Troubleshooting & maintenance in Windows, Mac OS, iOS/iPad OS, Android, Linux, and Chrome OS environments * RingCentral phones/system troubleshooting * Google Workspace Account management for staff * Inventory Management in accordance with established procedures & best practices * Organization & cleaning of IT-managed spaces * Support organizational events as necessary at our various locations * Collaborates with Director of IT on assigned projects * Staff training: development and publication of curriculum to cover internal hardware, services, policies, procedures, and best practices as necessary. * Cybersecurity: staff awareness training development, threat investigation and remediation, and regular security patching as necessary. * System Administration of organizational accounts and services * Collaboration on Infrastructure design, implementation, and maintenance * Other projects as assigned, Provides Compassionate, Excellent, and Outcomes-minded IT Support Service to FIVE18 Family Services Staff by: * Resolving assigned tickets accurately & in a timely manner based on needed priority * Maintaining customer service rating of 80% ## Related Videos - [IP Authentication: A Tale of Performance Pitfalls and Challenges in Prod](https://www.wearedevelopers.com/videos/1413-ip-authentication-a-tale-of-performance-pitfalls-and-challenges-in-prod) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Is everything difficult, or is it just me?](https://www.wearedevelopers.com/videos/907-is-everything-difficult-or-is-it-just-me) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 119 - ❤️ === ❤️](https://www.wearedevelopers.com/magazine/454-dev-digest-119) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)