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# Tier 2 Helpdesk - Moblie Device Support

- **Company:** BAE Systems
- **Location:** Bluemont, VA, United States (Remote available)
- **Salary:** $57,319.0 - $91,710.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Issue Tracking Systems, Microsoft Office, Servicenow
- **Published:** August 3, 2026
- **Apply:** https://dejobs.org/x/x/E255786B4637452D85F80C914A0A3630/job/

## About the Role

* Provide professional, customer-focused support to troubleshoot, register, and resolve Apple (iOS) mobile device issues for users.
 * Diagnose issues by identifying the nature of reported issues, determining root causes, and working to provide effective solutions or escalate as needed.
 * Build rapport with users of various backgrounds and personality types to ensure a positive support experience.
 * Stay informed on the evolving mobile device landscape and client's mobile policies to provide up-to-date assistance.
 * Work effectively in a dynamic, fast-pasted environment with flexibility to adapt to changes.

Preferred Education, Experience, & Skills

 * Minimum 1 year of experience with Microsoft Office applications, Mobile Device Management (MDM) tools, wireless configuration for Apple iOS, and ServiceNow or similar ticketing systems.
 * At least 3 years of experience in a customer service or client-facing role, demonstrating strong communication and multi-tasking skills.
 * Experience working on a small team and knowledge sharing/assisting team mates.
 * Ability to think "outside the box" and recommend innovation/automation to evolve and improve operations.

## Description

BAE Systems is seeking a skilled Tier 2 mobile device helpdesk representative to join our team supporting a client in Washington, DC, area. This remote role offers the opportunity to work directly with government personnel, providing technical support for mobile devices and ensuring secure connections to client applications. US citizenship is required, and Active TS clearance is preferred.


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