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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Main Console Operator - **Company:** Quantam Solutions - **Location:** Frankfort, KY, United States (Remote available) - **Experience:** Experienced - **Salary:** $43,680.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, JavaScript (Programming Language), Microsoft Excel, Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Microsoft Outlook, Command Prompt, Computer Programming, Data Centers, Relational Databases, Monitoring of Systems, Microsoft Networking, Microsoft PowerPoint, Windows PowerShell, Microsoft SharePoint, Software Engineering, Systems Integration, TypeScript, Web Applications, Diagnostic Tools, Apache OpenOffice, Computer Network Operations, Office365, Information Technology, Performance Monitor, Dynatrace, Servicenow - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f53d66ec9e4a2d0f ## About the Role * Previous experience as a Desktop Support Technician, Help Desk Technician, IT Support Specialist, NOC Technician, or similar IT support professional. * Hands-on experience diagnosing and resolving hardware and software issues. * Strong technical troubleshooting and problem-solving abilities. * Working knowledge of Windows operating systems. * Familiarity with basic Windows networking and troubleshooting tools using Command Prompt and/or PowerShell. * Experience with Microsoft 365 applications, including: * Outlook * Teams * Word * Excel * SharePoint * PowerPoint * Microsoft 365 Copilot * Strong customer service and interpersonal skills. * Professional verbal and written communication abilities. * Strong attention to detail, particularly when documenting incidents and troubleshooting activities. * Ability to learn new technologies, procedures, and monitoring systems. * Ability to work effectively within a team while requiring limited direct supervision. * Self-motivated, dependable, and capable of maintaining reliable attendance. * Ability to occasionally adjust work hours when necessary to support team coverage. * Ability to successfully complete a required background investigation and fingerprinting process. Preferred Qualifications Experience in one or more of the following areas is highly desirable: * IT Service Management (ITSM) systems and ticket creation/documentation. * ServiceNow or similar ITSM platforms. * Network Operations Center (NOC) or enterprise IT operations. * Data center operations. * Enterprise infrastructure monitoring. * Active Directory. * Dynatrace or similar application/infrastructure monitoring platforms. * Windows System Center or similar enterprise management tools. * JavaScript and/or TypeScript programming. * Database operations and relational database fundamentals. * Application Programming Interfaces (APIs) and system integrations. #ind, * Bachelor's (Preferred) Experience: * IT: 2 years (Required) ## Description The team provides 24/7 monitoring of critical IT systems and data center operations and serves as a primary point of contact for network and technology-related issues outside of normal business hours. The Main Console Operator will monitor enterprise systems, respond to alerts and outages, provide Tier 1 technical support, document incidents, and escalate issues when necessary. Work Schedule Third Shift - 40 Hours Per Week * Monday: 10:30 PM - 9:00 AM * Tuesday: 10:30 PM - 9:00 AM * Wednesday: 10:30 PM - 9:00 AM * Thursday: 10:30 PM - 9:00 AM * 30-minute unpaid lunch Schedule times may occasionally be adjusted slightly to ensure team coverage but will remain within typical third-shift hours. * Fully onsite; telework is not authorized. * Open-office environment with shared workstations. * Business casual attire; jeans are permitted. * This team supports critical infrastructure operating 24 hours a day, 7 days a week and does not close due to weather-related conditions. * The selected candidate will complete an initial orientation and training period of at least one week during first-shift hours. * This position does not involve direct interaction with the general public in an official capacity. Responsibilities * Monitor enterprise IT infrastructure, systems, applications, and services using web-based and computer-based monitoring tools. * Identify potential system, application, network, and infrastructure issues through proactive monitoring. * Create, update, and maintain detailed incident tickets and service requests related to system alerts, network outages, user issues, and other technology events. * Provide clear and detailed documentation of troubleshooting activities, findings, actions taken, and escalation efforts. * Communicate verbally and electronically with internal teams, government organizations, technical personnel, and other stakeholders regarding technology incidents and service interruptions. * Monitor the operational and environmental status of the client's data center. * Assist with controlling access to restricted data center areas, including processing access requests, assisting authorized visitors, and providing escorts when necessary. * Provide Tier 1 IT support for hardware, software, network, system, and user-related issues. * Perform initial troubleshooting and initiate escalation procedures when an issue requires additional technical support. * Track escalated incidents and maintain detailed notes within the client's IT Service Management system. * Safeguard sensitive information, systems, and equipment and help prevent unauthorized access, loss, or distribution. * Follow established IT policies, security procedures, operational standards, and applicable regulatory requirements. * Assist with physical changes, equipment maintenance, and other operational activities within the data center environment. * Perform additional duties supporting enterprise IT operations as needed. ## Related Videos - [Quantum DevOps - Quantum Application Development](https://www.wearedevelopers.com/videos/1441-quantum-devops-quantum-application-development) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Power of Purpose: Unlocking Potential and Innovation](https://www.wearedevelopers.com/videos/1110-the-power-of-purpose-unlocking-potential-and-innovation) - [Robots are coming into the wild! 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