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# Solutions Architect (Service Applications)

- **Company:** WhiteCap Search
- **Location:** Bridgewater, NJ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Audit Trail, Data Architecture, Information Technology Operations, Release Management, Iq/oq/pq, GXP, Servicenow
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5219a426dcd7a0a3

## About the Role

* 7 years of proven experience leading a ServiceNow platform or development team with hands-on experience across different functional areas, with demonstrated depth in ITSM, ITOM and ITAM modules; continued growth and responsibilities
 * 10 years of progressive responsibility in IT applications with a minimum of 7 years partnering and working with multiple business functions on the ing background in IT operations, administration, and enterprise solutions.
 * 3 years of direct people management experience, including hiring, developing, and retaining technical talent
 * The ability and willingness to roll up sleeves as needed to drive team success
 * Ability to work in a cross-functional federated model
 * Experience in the Pharmaceutitical industry and working in a GxP compliant environment is strongly preferred

## Description

* Partner, collaborate and develop positive relationships with stakeholders to understand organizational needs in support of the digital strategy, corporate objectives, and major functional objectives
 * Perform gap assessments, formulate investment initiatives that support business priorities
 * Partner with the Program Management Office (PMO) organization to develop roadmaps that optimally reflect corporate priorities and balancing of resources
 * Own and evolve the ServiceNow platform as Insmed's enterprise service management foundation, serving as the Solution Architect for all IT-supporting products deployed on the platform including those currently implemented (e.g., ITSM, ITAM) and those planned for future adoption.
 * Manage demand and drive execution of a portfolio of projects through effective prioritization, planning (e.g. clear definition of objectives, success criteria, risks, scope, timelines, cost), vendor management and oversight
 * Define and govern process, system, integration, policies, and data architectures for the ServiceNow ecosystem, including technical standards, integration patterns, instance strategy, and upgrade management
 * Apply standard methodologies for defining business capabilities, understanding core requirements, and managing vendors for implementation and ongoing support
 * Establish and lead a center of excellence for the ServiceNow platform, working with different ServiceNow teams, providing guidance, training, and support; set standards for development practices, testing, release management, and platform governance
 * Architect and implement integrated and automated processes that drive efficiency and ensure the platform is audit-ready at all times; sustain knowledge continuity through appropriate levels of documentation, cross-training, and vendor management
 * Ensure the platform meets 21 CFR Part 11, SOX, and GxP validation requirements, including IQ/OQ/PQ documentation and audit trail integrity
 * Lead the evaluation and onboarding of new ServiceNow products and capabilities in alignment with IT strategy, conducting build vs. buy assessments and evaluating third-party integrations and marketplace solutions


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