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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Jacob Stern & Sons, Inc. - **Location:** Blue Bell, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Software Deployment, Software Engineering, User Environment Management, Wi-Fi Technology, Office365, Information Technology, Servicenow, Windows Client - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8f4245a945767f19 ## About the Role * Hands-on, self-motivated problem solver with a "get it done" attitude, strong follow-through, and ability to manage and prioritize a ticket queue with limited supervision. * Patient, customer-focused communicator who can explain technical issues clearly to non-technical users and collaborate effectively with senior IT staff. * Detail-oriented and organized, with accurate ticket documentation, clear escalation notes, and dependable follow-up on open items. * Minimum of 3 years of IT support/help desk experience or equivalent coursework/certifications; CompTIA A+, Google IT Support Certificate, associate's degree in a technology-related field, or relevant certifications preferred. * Hands-on experience troubleshooting Windows 10/11 hardware/software issues; familiarity with Microsoft 365 applications, ticketing/ITSM tools such as Freshservice, ServiceNow, or Jira Service Management, and Microsoft Entra ID/Azure Active Directory a plus. * Basic networking knowledge, including Wi-Fi troubleshooting, VPN, and DNS concepts, a plus. * Ability to lift 50+ lbs and maintain a valid driver's license with dependable transportation. ## Description Jacob Stern & Sons Inc. is seeking a motivated, customer-focused Part-Time IT Support Technician to serve as the first point of contact for technology issues for Jacob Stern & Sons and Acme-Hardesty staff, including Blue Bell office and remote employees. This onsite role manages Tier 1 Help Desk tickets in Freshservice, resolves common hardware, software, Microsoft 365, AV, onboarding, and access-related issues, and escalates more complex matters with clear documentation and urgency., * Monitor, self-assign, prioritize, resolve, and document Freshservice Tier 1 incidents and service requests within SLAs, communicating professionally with users throughout the ticket lifecycle. * Troubleshoot laptops, desktops, monitors, docking stations, printers, peripherals, Windows 10/11 issues, VPN connectivity, software installations, application errors, Microsoft 365 issues, password resets, MFA setup, and standard user environment needs. * Stage, configure, deliver, and support end-user devices for new hires; assist with onboarding/offboarding tasks, access readiness, setup guides, mobile device setup, basic MDM enrollment, and equipment readiness communication. * Maintain accurate hardware asset inventory records, perform basic repairs and component swaps, coordinate vendor RMAs as needed, and support drive mapping, printer configuration, and other onsite desktop needs. * Perform routine conference room and AV readiness checks, including displays, audio, cameras, and Teams Rooms equipment, and provide on-demand support for meetings and presentations. * Escalate Tier 2/3, security, infrastructure, or access-related issues to the appropriate IT team with clear documentation, urgency, and user impact; contribute resolved issues to the IT knowledge base. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)