> Markdown version of [/jobs/ext/2548372-gsd-global-support-tech-generalist-english-and-spanish-required-employee-it-support-team](https://www.wearedevelopers.com/jobs/ext/2548372-gsd-global-support-tech-generalist-english-and-spanish-required-employee-it-support-team). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team

- **Company:** The Church of Jesus Christ of Latter-day Saints
- **Location:** Riverton, UT, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Information Systems, Virtual Private Networks (VPN), Network Troubleshooting, LiveChat, TCP/IP, Computer Equipment, Information Technology
- **Published:** August 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4736e9c01933c142

## About the Role

* High School Diploma or equivalent required
 * Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
 * 0 to 2 years previous computer technical support
 * Fluency in reading, writing, and speaking English and Spanish is required
 * Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
 * Understanding of Active Directory to unlock and reset passwords
 * Proficient with troubleshooting all Windows Operating systems
 * Ability to communicate clearly and professionally, both verbally and in writing
 * Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
 * Although this is a hybrid position, must live close to the office based in Riverton, UT USA

## Description

This is a full-time (40-hour/week) position. Under current hybrid working arrangements, employees are required to work in the Riverton, Utah office a minimum of one day per week, or more frequently as business needs require. This Alternative Work Arrangement (AWA) is subject to ongoing approval.

 * Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
 * Provides technical support of hardware, systems, sub-systems and/or applications
 * Assists with navigating around application menus, may be required to remote into customer's computer
 * Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
 * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
 * Offers alternative solutions where appropriate
 * Records all customer contact information in CRM system
 * Escalates more complex problems to the Global Tech Support Specialist when appropriate
 * Performs work under general supervision


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Switzerland Better Than Silicon Valley For Software Developers?](https://www.wearedevelopers.com/magazine/2-is-switzerland-better-than-silicon-valley-for-software-developers)