> Markdown version of [/jobs/ext/2548385-help-desk-support-entry-level](https://www.wearedevelopers.com/jobs/ext/2548385-help-desk-support-entry-level). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support (Entry Level) - **Company:** Cube hub - **Location:** Johnston, IA, United States - **Experience:** Starter - **Salary:** $39,520.0 - $40,560.0 - **Contract:** Temporary to permanent - **Skills:** Software Applications, JIRA, Databases, Issue Tracking Systems, Microsoft Office, Salesforce.Com, Web Applications, Software Troubleshooting, Information Technology, Data Management, Zendesk, Servicenow - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bed8778758478b32 ## About the Role High school diploma or equivalent required. Bachelor's degree in Business, Information Technology, Agriculture, Engineering, Mathematics, or a related field is highly preferred. Candidates without a degree should possess a technical certification demonstrating IT or database knowledge (CompTIA A+, Google IT Support, etc.). Previous experience in customer service, technical support, or help desk environments. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Strong interpersonal, negotiation, and conflict resolution skills. Comfortable supporting customers via phone, email, and chat. Strong computer skills with the ability to learn new software quickly. Experience with case management or ticketing systems. Experience with data management. Ability to work onsite and maintain reliable attendance., Agriculture industry experience. Precision agriculture or farming technology knowledge. Experience supporting software applications or connected technology products. Experience working with equipment dealers or technical service organizations., * How many years of experience do you have in customer service or technical support? * Have you provided technical support to customers via phone, email, and/or chat? * Do you have experience troubleshooting software or technical issues for customers? * Do you have experience documenting customer interactions using a CRM or case management system? * Which ticketing or case management systems have you used? (Salesforce, ServiceNow, Zendesk, Freshdesk, Jira): * Are you proficient using Microsoft Office and web-based software applications? ## Description We are seeking a Technical Customer Support Representative II to join our Customer Support team. In this role, you will provide front-line technical support to customers and business partners by resolving product-related questions and technical issues through phone, email, and chat. You will troubleshoot software and technology-related problems, document customer interactions, and help deliver an outstanding customer experience. This is an onsite contract position with comprehensive training and opportunities for pay increases and retention bonuses based on assignment milestones., Provide technical support via phone, email, and chat. Troubleshoot software, application, and product-related issues. Document all customer interactions accurately in a case management system. Research, diagnose, and resolve technical problems efficiently. Maintain accurate records and support documentation. Create and update knowledge base articles and support tools. Deliver exceptional customer service while meeting quality and productivity standards. Collaborate with internal teams to resolve complex customer issues. Manage multiple customer inquiries in a fast-paced environment., * Are you available to work onsite Monday through Friday and any assigned 8-hour shift between 7:00 AM and 7:00 PM? * Are you a US Citizen or GCH? If on Visa please mention the Visa Status. * Are you ready for background check and drug screen in accordance with the local law and regulations? * Please confirm your email address and contact number. * Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy? * What is your Expected Pay Range? * Please share your Current Location, Street Address and Zip Code. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)