> Markdown version of [/jobs/ext/2548507-customer-integration-solution-specialist](https://www.wearedevelopers.com/jobs/ext/2548507-customer-integration-solution-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Integration Solution Specialist - **Company:** Marco Technologies - **Location:** St. Cloud, MN, United States - **Experience:** Experienced - **Salary:** $58,240.0 - $90,272.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software as a Service, Cloud Computing, Collaborative Software, Issue Tracking Systems, Microsoft Office, Systems Integration, Postman, Software Troubleshooting, Information Technology, Api Design, Restful APIs, Servicenow - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8d231f821bfcf67d ## About the Role * Associate degree or higher in Information Technology, Business, or a related field; or equivalent combination of education and experience. * 2+ years of experience in Customer Success, technical account management, or IT support in a client-facing role. * Demonstrated experience with REST APIs, including working knowledge of API authentication, request/response structures, HTTP status codes, and troubleshooting methodologies. * Familiarity with enterprise ticketing systems such as ServiceNow is strongly preferred. * Experience in the managed print, technology, or SaaS industry is a plus., * Strong technical aptitude with the ability to understand, explain, and troubleshoot REST API integrations in client facing contexts. * Excellent verbal and written communication skills, with the ability to translate complex technical concepts for non-technical stakeholders. * Demonstrated ability to manage multiple client engagements simultaneously with strong organizational skills and attention to detail. * Self-starter with the ability to plan, prioritize, and execute with limited supervision in a dynamic, growth-oriented environment. * Collaborative mindset with proven ability to work cross-functionally across CS, IS, Sales, and Operations teams. * Strong customer empathy and a commitment to delivering a Gold Standard client experience at every touchpoint. * Ability to identify upsell and expansion opportunities within existing accounts and communicate them effectively to CS leadership. * Proficient with business collaboration tools including Microsoft Office Suite, CRM platforms, and API testing tools (e.g., Postman). * Natural aptitude for outcome-based reasoning and root cause analysis. ## Description The Customer Integration Solution Specialist is a technically skilled, customer-focused member of the Customer Success organization responsible for owning the end-to-end experience of Marco's Client Integrations API in the Print business unit. This role serves as the primary point of contact for clients implementing API-based workflows - from initial onboarding through ongoing support and integration expansion. The Specialist bridges the gap between Marco's technical platform and the client's operational needs, delivering a Gold Standard Experience through structured onboarding, proactive engagement, and expert technical guidance. ESSENTIAL FUNCTIONS: * Own end-to-end client API solutioning & onboarding, including CTO approval coordination, end user agreement execution, and invitation-based environment setup for Test and Production access. * Guide clients through REST API integration with Marco's Insights Cloud Portal, including print service call creation, supply order automation, equipment list retrieval, and shipment tracking. * Troubleshoot and resolve client-reported API errors (400/500 status codes), field validation failures, and special character handling issues with timely and documented resolution. * Serve as the primary technical liaison between Sales/Customer Success and Marco's IS/engineering team, escalating unresolved technical issues and advocating for client-impacting platform improvements. * Conduct proactive API integration health reviews to assess adoption, identify underutilized capabilities, and drive expansion from print service calls to supply order workflows. * Develop and maintain client-facing onboarding documentation, technical guides, and internal knowledge base resources to support scalable, consistent integration delivery. * Serve as the escalation point within the CS tier structure for API-related issues that exceed the capability of Tier 1 Representatives and Tier 2 Coordinators. * Collaborate cross-functionally with Sales, IS, and Operations to identify integration opportunities within existing accounts and support pre-sales technical discussions as needed. * Monitor integration adoption metrics and client sentiment to identify at-risk accounts, surface trends to CS leadership, and contribute to retention strategy. * Uphold business ethics by supporting Marco's vision, mission and values. * Exemplify the Gold Standard Experience through every interaction. * Attend required company and departmental meetings. * Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. * Perform other related duties as assigned. ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [From APIs to MCP: Enterprise Governance, Registry, and Controls](https://www.wearedevelopers.com/videos/100336-from-apis-to-mcp-enterprise-governance-registry-and-controls) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)