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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Systems Specialist I - EHRA - **Company:** The State Of North Carolina - **Location:** Wake Forest, NC, United States (Remote available) - **Experience:** Experienced - **Salary:** $87,617.0 - $131,426.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Data Transmissions, Simple Mail Transfer Protocols, Microsoft Software, Systems Development Life Cycle, Release Management, Office365, Information Technology - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a36912f0eb655f77 ## About the Role * Experience in designing, implementing, and supporting M365 services aligned with configuration standards, and roadmap alignment with Microsoft technologies * Demonstrated experience independently handling complex M365 issues, performing deep technical diagnostics, and executing controlled change, configuration, and release management processes * Experience coordinating and overseeing Microsoft 365 deployments across agencies while ensuring accurate configuration, billing fidelity, and strong security through comprehensive assessments, secure baselines, policy compliance, and tenant security guidance, Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development, Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development, High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development; or an equivalent combination of education and experience ## Description This position will be part of the Microsoft 365 Service Operations group of the North Carolina Department of Information Technology (NCDIT) Service Delivery division. Primary duties of this position will be to serve as a lead Subject Matter Expert (SME) and product specialist for the Microsoft 365 (M365) service within NCDIT and other Executive agencies. The position is responsible for designing, implementing, and providing advanced support for the services deployed on M365 platforms by NCDIT. This includes understanding the M365 roadmap and finding solutions to align with the new features or technologies implemented by Microsoft within the North Carolina State policies and security guidelines. Additionally, this position will provide consulting to other State M365 Tenants in the area of security and configuration baselines., * Serve as the highest level of support in a technical support model responsible for handling the most difficult or advanced problems. * Perform high level troubleshooting of very technical and complex M365 issues. * Act as a consultant to management in the review of policies, operations, controls, system development, and data communications and promote standardization across all implementations to lower the Total Cost of Ownership of the Microsoft 365 Suite to the state. * Participate on Project Teams focusing on the Microsoft365 infrastructure systems to ensure information technology information issues are addressed. * Implement new releases of service components into the operational environment following well-defined controlled processes of change, configuration and release management. * Develop implementation and deployment plans and coordinate with agencies before and during the execution of the project activity. * Ensure application availability, correct configurations and provide team oversight of Microsoft 365 Suite. About the Division: The NCDIT M365 team's mission is to provide enterprise-wide communication and collaboration services that improve the productivity and efficiency for the workforce in State government and other authorized government and public-sector entities. The team offers the Microsoft 365 Suite of Services which includes email, email archiving, Simple Mail Transfer Protocol relays and related services to North Carolina state and local governments, with our core clientele being state Executive Branch agencies. More than 65,000 public servants rely on enterprise-wide communication services, and we're preparing for more to come. NCDIT Enterprise Collaboration Services makes ongoing improvements to keep up with our customers' business and operational needs. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)