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# IT Help Desk Analyst

- **Company:** Unilock Chicago, Inc.
- **Location:** Aurora, IL, United States
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Computer Programming, System Configuration, Desktop Computing, Information Technology Operations, Microsoft Office, Azure Active Directory, Software Engineering, Reliability of Systems, Network Server
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=91e732ea7107fa62

## About the Role

* Thorough understanding and experience with configuring Windows 10, 11, and Mac computers
 * Thorough understanding and experience working with Active Directory and Microsoft Entra ID
 * Thorough understanding and experience working with and supporting the Microsoft Office suite of software
 * Ability to investigate, resolve, and escalate issues in a timely and professional manner
 * Willingness to assist other departments quickly to resolve issues
 * Certification by Microsoft and one or more Helpdesk certifications, Preferred
 * Associates or better
 * Technical/other training or better

Licenses & Certifications

Preferred

 * Microsoft Cert IT Prof, Preferred
 * MS Office
 * Communication
 * Multi-Task
 * Problem Solving
 * Programming
 * Software Development
 * Troubleshooting, * Enthusiastic: Shows intense and eager enjoyment and interest
 * Dedicated: Devoted to a task or purpose with loyalty or integrity
 * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
 * Innovative: Consistently introduces new ideas and demonstrates original thinking, * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
 * Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
 * Self-Starter: Inspired to perform without outside help

## Description

* Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional, and customer-focused service.
 * Configure, deploy, and maintain computers, peripherals, and related technology equipment in accordance with company standards and best practices.
 * Effectively prioritize, manage, and resolve multiple support requests while meeting service expectations and deadlines.
 * Assist with the installation, configuration, and support of network-connected devices, including servers, printers, and manufacturing/plant equipment.
 * Collaborate with IT team members to deliver exceptional technology support, maintain system reliability, and continuously improve the user experience.
 * Manage the company mobile device program, including cell phone provisioning, inventory, carrier relationships, troubleshooting, and user support, while helping IT Desk assist employees
 * Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects and initiatives


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