> Markdown version of [/jobs/ext/2548692-tier-2-it-support-technician-baton-rouge-la](https://www.wearedevelopers.com/jobs/ext/2548692-tier-2-it-support-technician-baton-rouge-la). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 IT Support Technician - Baton Rouge, LA - **Company:** Computer One - **Location:** Baton Rouge, LA, United States - **Experience:** Starter - **Salary:** $49,920.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Networking Hardware, Virtual Private Networks (VPN), Windows Servers, Wireless Access Point, Cloud Platform System, Peripherals, Firewalls (Computer Science), Information Technology, Gsuite, Vmware - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=270e0fbc5d1f6c86 ## About the Role * CompTIA A+ certification * 6+ years of hands-on IT experience, including 2-3+ years working for an MSP * Strong working knowledge of Windows Server, Active Directory, DHCP, and DNS * Experience with business networking equipment: firewalls, switches, VPNs, wireless access points * Comfortable troubleshooting directly with clients - in person, on the phone, and over email * Strong documentation habits and the ability to work independently Preferred Qualifications * Experience with Hyper-V and/or VMware * Prior experience mentoring or leading junior technicians * Experience supporting professional service clients (medical, dental, or law offices) * Additional certifications (Network+, Security+, Microsoft, etc.) Why Computer One, * IT support: 5 years (Preferred) * Windows: 1 year (Preferred) * Managed Service Provider: 2 years (Preferred) ## Description We're expanding our Baton Rouge branch and looking for an experienced Tier 2 technician who can both handle escalated technical issues and mentor our Tier 1 team. You'll report directly to the branch lead and have real input into how the office runs. What You'll Do * Provide onsite and remote Tier 2 technical support for small business clients across a wide range of hardware, software, networking, and cloud environments * Handle tickets escalated from Tier 1 technicians, and provide hands-on mentoring and guidance to help them grow * Set up, configure, and troubleshoot servers, PCs, printers, peripherals, and network equipment * Manage and support Active Directory, Hyper-V, DHCP, DNS, and VMware environments * Install, configure, and manage firewalls, switches, VPNs, and wireless access points * Administer Microsoft 365 and Google Workspace environments * Communicate directly with vendors to open, update, and resolve support tickets * Document all work clearly and consistently so the whole team can pick up where you left off * Participate in a light on-call rotation (less than one weekend per month), monitoring the support mailbox for client outages or offline servers and relaying issues to the on-duty Tier 2 technician for next-morning resolution ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)