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# Help Desk Analyst

- **Company:** VACO LLC
- **Location:** Cleveland, OH, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, JIRA, Microsoft Outlook, Issue Tracking Systems, Microsoft SharePoint, Office365
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4e0ffad213771b96

## About the Role

* 2-5 years of experience in a Service Desk, Help Desk, Desktop Support, or IT Support role
 * Experience supporting Microsoft 365 environments
 * Comfortable working in a ticketing system
 * Basic Windows and networking troubleshooting skills
 * Strong communication and customer service skills
 * A proactive, dependable mindset - someone who takes ownership
 * Polished and professional; this role regularly supports leadership

## Description

We're hiring a Service Desk Analyst to join a small, hands-on IT team supporting internal employees across the organization. This is a fully onsite, full-time position and a strong fit for someone who takes ownership of issues, communicates well, and enjoys being a reliable point of contact for day-to-day technology support.

This role is highly visible and regularly supports employees at all levels, including senior leadership. The right person will be professional, proactive, and comfortable working in a fast-paced environment.

What You'll Be Doing

 * Serve as the first point of contact for IT support requests
 * Troubleshoot and resolve common hardware, software, access, and connectivity issues
 * Log, track, and update tickets using a service desk platform (Jira or similar)
 * Support Microsoft 365 tools including Outlook, Teams, SharePoint, and the Admin Center
 * Assist with user onboarding/offboarding and basic account administration
 * Escalate issues when needed while staying involved through resolution
 * Support conference room technology and other onsite IT needs
 * Follow IT procedures, documentation, and security best practices
 * Help identify repeat issues and improve processes and documentation over time, Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
 * California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
 * Virginia residents may access our state specific policies here.
 * Residents of all other states may access our policies here.
 * Canadian residents may access our policies in English here and in French here.
 * Residents of countries governed by GDPR may access our policies here.


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