> Markdown version of [/jobs/ext/2549291-technical-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2549291-technical-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Specialist II - **Company:** Cape Cod Community College - **Location:** Barnstable, MA, United States - **Salary:** $58,991.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Local Area Networks, Topdesk, Software Troubleshooting, Information Technology - **Published:** August 1, 2026 - **Apply:** https://jobs.chronicle.com/apply/38021184/technical-specialist-ii?LinkSource=JobDetails ## About the Role 1. Associate degree and/or Technical School Certification. 2. Excellent hardware and software troubleshooting skills. 3. Proficiency with latest Windows operating systems. 4. Unrestricted authorization to work in the United States., 1. Ability to train, schedule, and motivate others. 2. Knowledge of desktop computer repair problems. 3. Experience troubleshooting local area networks. 4. Effective interpersonal skills, including the ability to work with people with all levels of information technology expertise in all employment classifications and organizational levels. 5. Ability to clearly document problems and solutions. Equivalency Statement Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position. ## Description 1. Install, configure, troubleshoot, repair, and replace hardware and install software for computers. 2. Assist in image deployment. 3. Provide support for Help Desk, as needed. 4. Work closely with other staff in Information Technology as part of a larger support effort for assistance to faculty and staff. 5. Assist in inventory and disposal of hardware projects, as needed. 6. Assist the Audiovisual Equipment Technician with A/V related work and act as back-up for this position, as needed. 7. Provide Tier 2 support, technical assistance, and advice to clients and other users. 8. Field telephone calls and email messages from clients who are seeking guidance on technical problems. 9. Assess users' issues and map out solutions to resolve those issues. 10. Provide ongoing training for instructors and Help Desk staff in the use of computer software and hardware. 11. Log and update tickets in Help Desk software. 12. Attend training courses to maintain technical skills, as needed. 13. Assist/support other members of the IT Department with their projects and responsibilities. 14. Perform other duties, as assigned., COMPENSATION : $1134.45/week; 37.5 hours/week; Grade 16, Step I. AFSCME Unit Position that includes participation in a comprehensive employee benefits program. Candidates may qualify for placement above entry-level salary if currently employed in the state system. A copy of the full State specifications for Technical Specialist II is available at the Mass Department of Higher Education ## Related Videos - [You’re a great coder? 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