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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Knowledge Management Specialist - **Company:** Empower AI Inc. - **Location:** Washington, DC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software Documentation, Databases, Document Management Systems, Knowledge Management, Data Streaming, Information Technology - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4b7f02d20e48e618 ## About the Role The following are the education and experience required for this position: * 4+ years * Bachelor's in IT or related field * Secret Security Clearance PREFERRED REQUIREMENTS: * Comp TIA Sec+, ITIL 4 Foundation Certification(s) ## Description We have an exciting opportunity at the Department of State! The Knowledge Management (KM) Specialist develops, maintains, and enhances KM resources that support the customer's mission to provide IT services to DoS users enterprise wide., * In this role, you will develop and execute the Knowledge Management Plan (KMP) and manage program documentation and capture operational knowledge. * This includes: SOPs for contractor staff performing contract duties, internal quality control procedures and checklists, contractor training materials and onboarding documentation, contract deliverable templates and submission procedures, escalation procedures and contact lists, lessons learned and continuous improvement documentation. * The KM Specialists develop and maintain Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides. * Additionally, you will align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards. * Update SOPs to reflect modernization initiatives and emerging technologies. * Create role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions. * The role will also document systems, applications, and databases across all tiers. * Maintain logical and physical IT infrastructure diagrams. * Document system architecture and data flows. * Maintain security policies and compliance documentation. * Maintain technical requirements and user guides. * The KM Specialist will develop user guides and quick reference materials for common IT tasks. * Create orientation materials for new users of KM tools and IT services. * You will maintain contractor program documentation in Government-approved repositories., * Ambulate throughout an office * Ambulate between several buildings * Stoop, kneel, crouch, or crawl as required * Repeatedly lift and carry weight up to 40 pounds * Travel by land or air transportation 10 % . About Empower AI: All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. 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