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# Epic Analyst-REMOTE

- **Company:** NTT America, Inc.
- **Location:** Bowling Green, KY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $78,948.0 - $164,476.0
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, Electronic Medical Records
- **Published:** August 4, 2026
- **Apply:** https://dejobs.org/x/x/284C3264455C443BA66E54CCC43FFB0A/job/

## About the Role

Experienced in Epic clinical workflows and functionality with 5+ years of clinical care delivery.

5+ years of experience in Epic implementation, build and support.

Demonstrates a service philosophy in all interactions with clinicians and colleagues.

Have experience in analyzing quantitative and qualitative data.

Certification or Proficiency in one or more Epic modules.

Previous team leadership experience.

Experience in EMR system integration with other clinical systems., Minimum 5 years Healthcare Systems-Customer Service experience

## Description

Respond to client incidents and requests regarding the clinical aspects of the Epic suite. (may include, but are not limited to, workflow issues, application errors, user access, etc.) Proactively manage all assigned and unassigned incidents and requests. Drive resolution to maintain our account SLAs (Service Level Agreement). Handle incoming calls and follow account-specific processes. Understand the latest configurations and changes of Epic. Participate in the development of knowledge management and training content for our staff. Analyze closed incidents to continuously improve and expand the knowledge base. Assist and mentor service desk staff.


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