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# IT Help Desk

- **Company:** Amrize
- **Location:** Franklin, IN, United States
- **Experience:** Starter
- **Salary:** $37,898.0 - $51,210.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Local Area Networks, Network Troubleshooting, Computer Equipment, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cf068080c7457202

## About the Role

Education: An associate degree or higher in an IT-related discipline is required, At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!

## Description

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions., The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools impacting Plant Production, Logistics, and IT Services., * Responsible for adherence to company policies, including safety and the use of personal protective equipment.

 * Responsible for adherence to the company's Acceptable Use and Information Security Policies.
 * Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
 * Monitors IT helpdesk requests and responds quickly and effectively.
 * Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
 * Works with software and telecommunications vendors to resolve on-site provider issues.
 * Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
 * Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
 * Assists with maintaining and developing core best practices.
 * Assists with managing hardware and peripheral device inventory levels at the local site.
 * Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors., * Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.


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