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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, CSM Onboarding & Enablement - **Company:** Salesforce.com, Inc. - **Location:** Indianapolis, IN, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Decision Support Systems, Virtual Learning Environments - **Published:** August 15, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88048874/1 ## About the Role * 10+ years of experience in Enablement, Learning & Development, Customer Success, Program Management, or a related field. * Experience defining and scaling global onboarding or role-based enablement programs. * Proven ability to influence senior leaders and drive cross-functional initiatives. * Strong facilitation, instructional design, and executive communication skills. * Experience with enterprise learning and enablement technologies. ## Description The Senior Manager, CSM Onboarding & Enablement defines and leads the global onboarding strategy for Customer Success Managers (CSMs). This role is responsible for building and evolving a scalable onboarding experience that accelerates time-to-productivity, strengthens role readiness, and ensures new CSMs are equipped for long-term success. As part of the Enablement organization, this leader partners closely with Customer Success leadership, Business Partners, Global Learning, and cross-functional stakeholders to align onboarding with business priorities, drive continuous improvement, and measure business impact. Key ResponsibilitiesOnboarding Strategy & Program Leadership * Define and own the global CSM Onboarding strategy, roadmap, governance, and execution. * Establish program priorities, success metrics, and executive reporting. * Drive continuous improvement using learner feedback, business insights, and performance data. * Identify opportunities to scale onboarding through standardized processes, reusable assets, and operational excellence. * Ensure onboarding evolves alongside changes in the business, customer lifecycle, and role expectations. Learning Experience * Lead the design of engaging, scalable onboarding experiences using adult learning and instructional design best practices. * Partner with subject matter experts and business leaders to ensure curriculum reflects current processes, tools, and priorities. * Oversee development of learning content, facilitator guides, job aids, and supporting resources. * Measure learning effectiveness and continuously improve learner outcomes. Delivery & Readiness * Oversee the successful delivery of onboarding programs across regions. * Ensure consistent, high-quality instructor-led and virtual learning experiences. * Coordinate facilitators and subject matter experts to deliver effective onboarding. * Establish readiness assessments and monitor learner progress throughout onboarding. Cross-Functional Leadership * Partner with Enablement leaders, Business Partners, Product Readiness, Global Learning, and Customer Success leadership to align onboarding with organizational priorities. * Influence stakeholders across multiple organizations to drive alignment, remove obstacles, and improve onboarding effectiveness. * Represent onboarding strategy and outcomes with senior leadership through regular business reviews and reporting. Success Measures * Reduced time-to-productivity for new CSMs * High onboarding completion and learner engagement * Improved readiness assessment outcomes * Strong learner satisfaction scores * Scalable, repeatable onboarding experiences * Positive business impact and adoption of role expectations Required SkillsProgram & Strategic Leadership (Expert) * Strategic Planning * Program Leadership * Program Management * Executive Communication * Organizational Change Management * Business Acumen * Risk Management * Decision Making * Executive Presence Learning Strategy (Expert) * Adult Learning Principles * Instructional Design * Learning Experience Design * Curriculum Development * Learning Needs Analysis * Learning Measurement * Learning Technologies Collaboration & Influence (Advanced) * Stakeholder Management * Relationship Building * Influencing Without Authority * Communication * Facilitation * Coaching * Cross-Functional Leadership Operational Excellence (Advanced) * Process Improvement * Governance * Data-Driven Decision Making * Organization & Prioritization * Managing Ambiguity * Continuous Improvement ## Related Videos - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [We are all part of the game](https://www.wearedevelopers.com/videos/406-we-are-all-part-of-the-game) - [Augmented Intelligence for transport planning: Human in the Loop Modelling](https://www.wearedevelopers.com/videos/72-augmented-intelligence-for-transport-planning-human-in-the-loop-modelling) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [The End of Unconscious Bias Training. A Scientific Approach to Creating an Inclusive Culture](https://www.wearedevelopers.com/videos/1507-the-end-of-unconscious-bias-training-a-scientific-approach-to-creating-an-inclusive-culture) - [Stop building features. Start building impact.](https://www.wearedevelopers.com/videos/2031-stop-building-features-start-building-impact) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed) - [The Role of Mentorship in Developer Growth](https://www.wearedevelopers.com/magazine/564-the-role-of-mentorship-in-developer-growth) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [Why and How to Sponsor Developer Events](https://www.wearedevelopers.com/magazine/686-why-and-how-to-sponsor-developer-events) - [How Engineering Hubs Build Visibility at Developer Conferences like WeAreDevelopers World Congress](https://www.wearedevelopers.com/magazine/720-how-engineering-hubs-build-visibility-at-developer-conferences-like-wearedevelopers-world-congress)