> Markdown version of [/jobs/ext/2551111-service-desk-technician-remote](https://www.wearedevelopers.com/jobs/ext/2551111-service-desk-technician-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician (Remote) - **Company:** Trace3, Inc. - **Location:** Louisville, KY, United States (Remote available) - **Experience:** Experienced - **Salary:** $47,840.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Remote Access Technology, User Environment Management, Office365, Peripherals, Information Technology - **Published:** August 6, 2026 - **Apply:** https://www.careerjet.com/job/usd946d785ae9b186e12ae8d923cf5b55b/eaa ## About the Role * A high school diploma or GED is required. * A minimum of 2 years of experience with various IT systems and applications. * Microsoft Active Directory, Outlook, Exchange, O365, and others. * Various VPN technologies, end-user computing systems, and peripherals. * Certifications: CompTIA A+, Network +; MS-900 (Microsoft 365 Fundamentals) preferred. * DNS knowledge and how it applies to network devices. * Strong written and oral communication skills. * Strong interpersonal skills. * Ability to constantly adapt to rapid change. * Intuitive ability to gather data, diagnose, and troubleshoot end-user technology. * Ability to confidently explain and deliver complex recommendations. * Personally and professionally self-motivated. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong desire to exceed customer service and expectations. * Strong documentation skills for tasks that will ultimately improve the team's knowledge base. ## Description The Service Desk Technician will provide services and support for a wide variety of customers, including multiple subscribers to the Company's monitoring and contract Service Desk offerings. In addition, this position will act as a customer liaison for the Service Desk team as assigned. This position will also be responsible for updating runbook documentation as required or requested. What You'll Do: * Monitor ticketing system service boards, inbound email, and receive inbound phone calls. * Support multiple customer environments. * Troubleshoot basic end-user desktop issues. * Act on requests and notifications in accordance with defined procedures, which vary by client. * Self-manage assigned tasks in accordance with Service Desk guidelines. * Create and manage workflow incidents within approved ticket and monitoring solutions. * Create and escalate incident response tickets. * Assist with new hire training. * Serve as an escalation point for Associate Service Desk Technicians when issues arise with incidents., As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email . ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs., Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, an… + 3 hours ago ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)