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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Delivery Analyst, Infrastructure Engineering Solutions - **Company:** Deloitte T.T.L. - **Location:** United States - **Contract:** Permanent contract - **Skills:** Global Positioning Systems (GPS), AI Infrastructure, HybridCloud - **Published:** August 7, 2026 - **Apply:** https://apply.deloitte.com/en_US/careers/Login?jobId=362082 ## About the Role * Ability to work independently and collaborate as part of a team * Effective written and verbal communication skills * Meticulous attention to detail and quality of work product * Ability to build and sustain professional relationships * Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong interpersonal skills and professional demeanor * Ability to meet deadlines * Ability to provide clear guidance to others, Required: * High school diploma * Ability to work 12:00 PM-9:00 PM Eastern Time, Tuesday through Saturday * Experience using a ticketing system and knowledge base tools * Experience in a help desk, service desk, call center, network operations center (NOC), security operations center (SOC), or operations support environment * Experience troubleshooting common end-user support issues * Ability to work in a hybrid model while residing within a commutable distance to Gilbert, Lake Mary, or Mechanicsburg * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: * Experience supporting multiple screens, applications, and tasks simultaneously * Experience identifying, documenting, and escalating alerts, requests, or incidents * Experience working in high-volume or time-sensitive support environments * Ability to work weekends or holidays, as needed Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips ## Description Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. Work you'll do As a Delivery Analyst, Infrastructure Engineering Solutions on the Hybrid Cloud Infrastructure team, you will be responsible for: * Support multiple clients in a fast-paced operations environment * Monitor dashboards and alerting tools, respond to inbound support requests, and follow established procedures, scripts, policies, and knowledge base articles * Create, update, and document tickets for each request, alert, or incident * Troubleshoot common end-user support issues and escalate issues in accordance with defined procedures * Manage multiple screens, applications, and tasks simultaneously while meeting service expectations ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Location Verification without GPS?](https://www.wearedevelopers.com/videos/1184-location-verification-without-gps) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Unleash the power of 5G in your code: transform your apps](https://www.wearedevelopers.com/videos/1567-unleash-the-power-of-5g-in-your-code-transform-your-apps) - [How to build a sovereign European AI compute infrastructure](https://www.wearedevelopers.com/videos/1102-how-to-build-a-sovereign-european-ai-compute-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)