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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Specialist - **Company:** Trimble Inc. - **Location:** Lake Oswego, OR, United States - **Salary:** $40,810.0 - $51,002.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Spreadsheets, Databases, Data Integrity, Project Management Software, SQL Databases, Application Enhancement Tool, Prompt Engineering, Information Technology, Data Analytics, Tools for Reporting - **Published:** August 24, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88125150/1 ## About the Role * Strong proficiency in diagnosing technical software issues and examining underlying data using SQL queries and reporting tools. * Proven customer service orientation with exceptional empathetic listening, communication, and de-escalation abilities. * Practical understanding of AI agents, AI-powered tools, and a proactive mindset toward leveraging AI for process efficiency. * Bachelor's degree in business, accounting, computer science, or equivalent professional experience. * Excellent organizational and time-management skills with the ability to convey complex technical concepts to diverse audiences., * Hands-on experience with construction accounting software, specifically Vista, Spectrum, or ProContractor. * Direct background in the construction, financial, or ERP software industries. * Experience authoring technical knowledge base articles or prompt-engineering content for AI support tools. ## Description Ready to elevate your tech career while helping power the construction industry's digital evolution? As an Application Support Specialist with Trimble Viewpoint, you will collaborate directly with software-savvy teams and clients, using cutting-edge AI tools and SQL analytics to troubleshoot critical issues in real time and drive high-impact problem resolution. What Makes This Role Great: In this role, you will be at the forefront of modernizing customer support by working directly with leading construction software solutions and leveraging next-generation AI tools. You will serve as a vital partner for our enterprise clients, driving real-time issue resolution, directly shaping internal AI knowledge bases, and elevating operational efficiency across global construction workflows. Key Exciting Responsibilities * Partner directly with clients to troubleshoot and resolve complex technical issues across core accounting and project management solutions like Vista, Spectrum, and ProContractor. * Harness internal AI-powered tools and advanced data analytics to diagnose root causes and accelerate problem resolution. * Build and refine AI-driven knowledge content that empowers users and automates resolutions for common client challenges. * Analyze underlying database records using SQL queries, custom reporting tools, and data spreadsheets to ensure data integrity. * Collaborate with global support teams and participate in international on-call rotations to deliver world-class client success. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Transforming Software Development: The Role of AI and Developer Tools](https://www.wearedevelopers.com/magazine/527-transforming-software-development-the-role-of-ai-and-developer-tools) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)