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# Technology Support Specialist

- **Company:** Quantam Solutions
- **Location:** Frankfort, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Network Operating System (NOS), Data Conversion, Data Dictionary, Microsoft Office, Software Engineering, System Software, Software Troubleshooting, Information Technology
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/c9391d71-7897-4ce6-ab91-a8e58e0c0859

## About the Role

Ability to identify and troubleshoot defective equipment.

Ability to identify and troubleshoot software and application issues.

Determine and resolve hardware issues prior to deployment.

Possess network room knowledge and experience.

ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:

Excellent customer service skills

Excellent organization skills

Strong written and verbal communication skills

Ability to multi-task while taking phone calls in a fast-paced environment

Self-motivated

MINIMUM REQUIREMENTS:

Education: Bachelor's degree in computer science.

Education Substitute: Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.

OFFICE LOCATION:

AOC, 1001 Vandalay Drive, Frankfort, KY 40601

PRIMARY COUNTIES OF COVERAGE:

Statewide

SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)

Network Operating Systems

Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP

General Understanding of the ITIL Framework

TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:

08:00 - 17:00 M-F

Work is primarily performed in an office setting.

Must be able to climb ladder.

Ability to lift 50+ lbs.

REMOTE WORK PLAN: Not Available. Position requires onsite presence in Central Office 5 days/week.

Skills:

It,Installation,MCP,MCITP,MOS,MTA,Systems software

## Description

Our client is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.


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