> Markdown version of [/jobs/ext/2552056-information-systems-engineer-2](https://www.wearedevelopers.com/jobs/ext/2552056-information-systems-engineer-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Systems Engineer 2 - **Company:** Nokia - **Location:** Allentown, PA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Collaborative Software, Information Systems, Microsoft Office, Networking Basics, Network Connections, Office Suite, Wireless Access Point, CompTIA Strata - PC Hardware Technology Engineer, Network Routers, Information Technology, Laptops, Hardware Asset Management - **Published:** August 25, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18058883?backUrl=%2Fcareer%2F18058883%2FInformation-Systems-Engineer-2-Pennsylvania-Allentown ## About the Role * Experience in desktop support or end-user IT support. * Strong troubleshooting skills across hardware, software, and Microsoft Windows environments. * Knowledge of Microsoft Office, Outlook, Active Directory, and laptop deployment processes. * Experience with laptop hardware repair and component replacement. * Familiarity with networking fundamentals, including switches, routers, and wireless access points. * Experience supporting printers, scanners, and peripheral devices. * Strong problem-solving and customer service skills. * Ability to manage multiple priorities and work independently. ## Description United States, Pennsylvania, Allentown 7360 Windsor Drive (Show on map) Aug 24, 2026 Nokia is seeking an IT Systems Engineer to join the User Support team in Allentown, Pennsylvania. This role is about hands-on IT support for manufacturing and engineering teams, including device deployment, user support, endpoint administration, test systems, network connectivity, collaboration tools, and hardware lifecycle management to ensure reliable business and production operations. Key Responsibilities * Provide on-site IT support for employees and manufacturing operations in Allentown. * Troubleshoot and resolve hardware, software, Windows OS, and application issues. * Diagnose and repair laptops, recover data, and perform basic hardware component replacement. * Manage incidents from initial investigation through resolution, ensuring SLA compliance. * Install, configure, image, and deploy laptops. * Support Microsoft Windows, Outlook, Office applications, file and print services, and business applications. * Install, maintain, and troubleshoot manufacturing printers, barcode printers, and scanners. * Support conference room audio/video systems and Microsoft Teams phones. * Manage device-related tasks in Active Directory and assist with password resets and account unlocks. * Maintain accurate ticket updates and technical documentation. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Ultimate Software Engineer Career Path Guide for 2023](https://www.wearedevelopers.com/magazine/146-the-ultimate-software-engineer-career-path-guide-for-2023) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)