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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist, Ion Chromatography - **Company:** Thermofisher Scientific - **Location:** Pittsburgh, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Systems, Networking Basics, Chromeleon - **Published:** August 1, 2026 - **Apply:** https://dejobs.org/x/x/6DFE0CFDD92E4370B8D2F6A2BB9650C6/job/ ## About the Role Able to lift 40 lbs. without assistance, Office, * Advanced Degree with 3+ years of experience, or Bachelor's Degree with 5+ years of experience supporting analytical instrumentation, or equivalent industry experience. * Bachelor's degree in Chemistry, Chemical Engineering, Engineering, Electronics, Physics, or a related scientific or technical discipline preferred. * Hands-on experience supporting Ion Chromatography (IC) and Sample Preparation (SP) instrumentation in a technical support, field service, or laboratory environment; experience with Thermo Fisher Scientific instrumentation is preferred. * Experience using Chromeleon Chromatography Data System for instrument control, method development, data acquisition, and troubleshooting. * Strong analytical and troubleshooting skills involving analytical instrumentation, hardware, software, and laboratory applications. * Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers and colleagues with varying levels of technical expertise. * Demonstrated ability to build customer confidence through active listening, clear communication, and effective remote troubleshooting. * Strong interpersonal skills with the ability to collaborate effectively across customers, Field Service, Product Management, R&D, Manufacturing, and other cross-functional teams. * Experience with Windows operating systems, networking fundamentals, CRM systems, and technical documentation. * Demonstrated ability to exercise sound judgment, work independently, and manage multiple priorities while maintaining a strong customer focus. * Ability to travel up to 15%. * Additional experience supporting Liquid Chromatography (LC/HPLC), Discrete Industrial Analyzer (DIA) systems, or other analytical instrumentation is considered an asset. ## Description At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and advancing life-saving research., Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's Ion Chromatography (IC), Sample Preparation (SP), Liquid Chromatography (LC/HPLC), and Discrete Industrial Analyzer (DIA) product portfolio. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)