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# SN NowAssist Technical Developer

- **Company:** TP US, Corp.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Agile Methodology, Artificial Intelligence, Code Review, Custom Software, Machine Learning, Performance Tuning, Scrum Methodology, Web Applications, Generative AI, Virtual Agents, Devsecops, Servicenow
- **Published:** August 31, 2026
- **Apply:** https://www.dice.com/job-detail/1613306e-18d4-4042-bebe-c053b5afe0c2

## About the Role

* Skills: ServiceNow, ServiceNow AI Control Tower, Generative AI, ML, Business Operations, Innovation, Business Operation, NowAssist, Optimization, Wrokflow, Business Rules, SAFe, Sprint, ITSM, CSM, CSA, CAD, * NowAssist / AI experience
 * Strong experience with Service Portal, UI Builder, and user experience design
 * Experience configuring ITSM and/or CSM modules
 * Familiarity with ServiceNow data model and performance optimization
 * Strong problem-solving, communication, and collaboration skills
 * Experience supporting DevSecOps-aligned Agile teams
 + ServiceNow CSA certification (must be current)
 + ServiceNow CAD certification (must be current)
 + ServiceNow Certified Implementation Specialist (CIS):
o CIS - IT Service Management (ITSM) or
o CIS - Customer Service Management (CSM) or
o CIS - Human Resources Service Delivery (HRSD)

 * 2+ years as a ServiceNow Architect
 * 6+ years of experience implementing ServiceNow solutions

## Description

The Ask? Client is seeking a highly skilled ServiceNow Tech. Developer with hands-on experience implementing Now Assist and other AI-powered capabilities on the ServiceNow platform. In this role, she/he will serve as a strategic technical leader responsible for designing scalable, secure, and innovative ServiceNow solutions that leverage the latest AI capabilities to transform business operations., * Lead the implementation and optimization of ServiceNow NowAssist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights.

 * Design, develop, and configure ServiceNow solutions to support federal program requirements
 * Build and maintain custom applications, workflows, business rules, and UI policies
 * Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
 * Collaborate with customer product owners to implement scalable, standards-based solutions
 * Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
 * Perform code reviews and ensure adherence to development standards and best practices
 * Support platform upgrades, patching, and performance tuning
 * Troubleshoot and resolve ServiceNow defects and production issues
 * Ensure configurations and customizations align with federal security and compliance requirements
 * Contribute to technical documentation and knowledge sharing across the team
 * Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations


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