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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote --- Automotive Technical Support Representative - **Company:** TP COMPANY, INC. - **Location:** Newark, NJ, United States (Remote available) - **Contract:** Permanent contract - **Skills:** 4G (Telecommunication), Desktop Computing, Ethernet, Internetworking, Virtual Private Networks (VPN), Web Applications, Wi-Fi Technology, Mobile Data - **Published:** August 4, 2026 - **Apply:** https://www.dice.com/job-detail/7e56c08d-ce95-4d1f-95a6-861cc9bd6cab ## About the Role * High School Diploma or equivalent. * Minimum of 6 months of technical & customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required., * Process Excellence:Demonstrate commitment to following established procedures and be customer service driven. * Collaboration:Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication:Outstanding communication, listening, and analytical skills. * Organizational Skills:Strong organizational and problem-solving skills. * Emotional Intelligence:Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness:Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking:Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience., * A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 25 Mbps download/10 Mbps upload, ISP under 50ms). * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required ## Description As a Automotive Customer Service Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment., As a Technical Support Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns * Provide front line, first level, technical assistance for consumers * Resolve technical problems, within a fast paced, customer facing environment * Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including but not limited to WIFI and internet connectivity. * Calmly attempt to resolve and de-escalate any issues * Escalate interactions when necessary and appropriate * Respond to requests for assistance and/or possible processing payments * Track all call related information for auditing and reporting purposes * Provide feedback on call issues * Upsell if required We?re looking for fearless people ? people who are inspired to deliver only the best in all that we do. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [From Zero to Mobile Developer in 45 Minutes With SwiftUI](https://www.wearedevelopers.com/videos/183-from-zero-to-mobile-developer-in-45-minutes-with-swiftui) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fake or News: Smart Glasses in Court, Medical Advice Watches & Mushroom Electonics - Jason Torres](https://www.wearedevelopers.com/videos/2150-fake-or-news-smart-glasses-in-court-medical-advice-watches-mushroom-electonics-jason-torres) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)