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# Tier 1 Customer Support Telecommunication

- **Company:** SilverComm Connect Professionals, LLC
- **Location:** Narvon, PA, United States (Remote available)
- **Salary:** $37,440.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Internet Services
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=104c41ee9aea861d

## About the Role

* High school diploma or GED required; associate's degree or higher preferred
 * 1+ year of customer service, call center, or telecommunications experience preferred
 * Strong verbal and written communication skills
 * Basic technical aptitude with the ability to troubleshoot telecom or internet service issues
 * Proficiency with CRM software and standard computer applications
 * Patient, empathetic, and solution-oriented mindset
 * Ability to work a flexible schedule including evenings or weekends if needed

## Description

Silvercomm Connect Professionals LLC is looking for a motivated and customer-focused Tier 1 Customer Support Specialist to join our growing telecommunications team in Narvon, PA. This is a fantastic opportunity to launch or grow your career in the Telecom or IT industry while making a real difference for our customers every day. If you love solving problems and helping people stay connected, we want to hear from you!, * Serve as the first point of contact for inbound customer inquiries via phone, email, or chat

 * Troubleshoot basic telecommunications service issues including connectivity, billing, and account management
 * Document customer interactions and resolutions accurately in the CRM system
 * Escalate complex technical issues to Tier 2 support teams when necessary
 * Guide customers through self-service tools and account portals
 * Meet or exceed customer satisfaction (CSAT) and first-call resolution (FCR) metrics
 * Stay current on telecom products, services, and promotions to provide accurate information


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