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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst, Team Lead - **Company:** Georgia Southern University - **Location:** Statesboro, GA, United States - **Experience:** Expert - **Salary:** $46,513.0 - $58,141.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Configuration Management, Desktop Computing, Microsoft Office, Software Deployment, Software Licensing, Peripherals, Casper Suite, Laptops - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4685cc713fc69bb7 ## About the Role Educational Requirements * High School Diploma or equivalent Required Experience * Five (5) or more years of related work experience Preferred Qualifications Additional Preferred Qualifications * A+; Net+, certification Preferred Educational Qualifications * Bachelor's Degree Preferred Experience * Seven (7) years of experience * One (1) year of supervisory experience * Three (3) years of experience in a higher education environment * Experience with Enterprise and/or Line-Of-Business applications, * Consistently exhibit engaging customer service * Ability to support various constituencies served by the University * Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position KNOWLEDGE * Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success, * Effective communication (verbal and written), organizational and human relations skills, Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Legally authorized to work in the United States for the duration of employment without assistance from the University. Must be able to perform duties and responsibilities with or without reasonable accommodation. Georgia Southern University is a Tobacco and Smoke-Free Community. Proof of valid driver's license upon hire and throughout employment. ## Description The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on various issues and problems relating to hardware, software and peripherals. This position will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst, Team Lead must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations. The Support Analyst, Team Lead will also perform root cause analysis, develop documentation for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment., * Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery * Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices * Document, implement, and adapt procedures, standards, and guidelines consistent with changing needs and strategic objectives * Participate and lead a variety of projects requiring technical expertise and project management skills * Utilize and contribute to the development of standard operating procedures and tools * Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature * Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment * Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades * Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations * Communicate service outages internally and externally, escalate tickets appropriately, and may provide after-hours and weekend support on a rotational basis * Perform system administration functions in a corporate environment, with Configuration Manager, JAMF, and Active Directory Administration experience * Collaborate with other support teams to ensure response times within service level agreements are reached * Provide support and act in a consultative role to other team members who provide support for end-points, hardware, software, peripherals, and various services across the Windows and Apple operating systems including, but not limited to: installation, configuration, troubleshooting, consultation, and training * Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)