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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** AEG - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $49,982.0 - $59,987.0 - **Contract:** Franchise - **Skills:** Microsoft Access, Microsoft Windows, Microsoft Outlook, Cloud Computing, Email Filtering, Hyper-V, Information Technology Operations, Windows Servers, QuickBooks (Software), Microsoft SharePoint, Virtual Machines, Office365, Peripherals, Information Technology, Cisco, User Administration - **Published:** August 2, 2026 - **Apply:** https://www.aegworldwide.com/careers/jobs/AEGLV9536/it-support-specialist?gh_jid=8672733002 ## About the Role * High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred) * A minimum of 2 years of related work experience * Experience troubleshooting hardware and software issues on Mac, PC, iPhone, and Microsoft 365 applications * Experience supporting printers, mobile devices, conferencing technology, and office peripherals * Demonstrate excellent verbal and written communication skills * Excellent interpersonal skills for interaction with internal and external staff * Ability to follow established IT processes, prioritize multiple support requests, and maintain accurate documentation * Basic knowledge of Windows Server, networking, Microsoft 365, and cloud technologies preferred * Strong customer service skills with the ability to build relationships and provide effective technical support * Knowledge of the music industry preferred ## Description The Information Technology (IT) Support Specialist provides day-to-day technical support for CMN staff and serves as the first point of contact for technology-related issues. This position diagnoses and resolves hardware, software, and device issues while supporting CMN employees both in person and remotely. The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed., * Support all CMN offices with IT-related issues, including desktop and application support in Mac and Windows environments. * Diagnose and resolve problems on all types of technology related to hardware, software, mobile devices, printers, and transmission devices/media. Assess the situation, determine next steps, execute action plans, and review to ensure issues have been resolved. * Serve as the first point of contact for employee technology support requests and escalate complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed. * Process paperwork for new hires and employee departures and coordinate account creation, updates, and deactivation across company platforms. * Assist with deployment and configuration of laptops, desktops, monitors, and mobile devices for CMN employees. * Assist with Microsoft 365 user administration, license assignments, and user support. * Support SharePoint access, Microsoft Teams, Outlook, and other Microsoft 365 applications. * Assist with monitoring Windows Servers, Hyper-V virtual machines, and Synology NAS storage, escalating issues to the IT Manager when appropriate. * Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related requests. * Provide first-level support for QuickBooks access and application issues, escalating complex issues as needed. * Create users and provision phones within the 3CX phone system. * Support office technology including LED Video Systems, HVAC systems, Camera Systems, conference room technology, and printers. * Coordinate workstation moves, desktop deployments, application installations, and new office setups. * Maintain IT equipment inventory and assist with technology purchasing and asset tracking. * Document support requests, resolutions, and recurring issues while following established IT procedures and standards. ## Related Videos - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)