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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior NOC Technician - **Company:** FIRSTLIGHT, INC. - **Location:** Williston, VT, United States - **Experience:** Expert - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Access Network, Complex Networks, Wavelength-Division Multiplexing, Ethernet, Internet Protocol, Multi-protocol Systems, Network Monitoring, Routing, TCP/IP, Computer Network Operations, Reliability of Systems, Juniper, Information Technology, Performance Monitor, Cisco - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=67ae1f68be538d1a ## About the Role * Associate degree in Telecommunications, Information Technology, Network Engineering, or related field; or equivalent work experience., * Minimum 5 years of experience in a Network Operations Center or telecommunications operations. * Experience supporting carrier-grade telecommunications networks and services. * Demonstrated experience managing complex outage and service restoration activities. Technical Skills Strong knowledge of: * IP Networking (TCP/IP) * Routing and Switching * Ethernet Services * MPLS Networks * Optical Transport Networks * Broadband Technologies * Fiber Access Networks * DWDM and Transport Technologies * Network Monitoring and Fault Management Systems * Incident, Change, and Problem Management Processes Ability to: * Interpret network alarms, logs, and performance metrics. * Diagnose network failures and service impairments. * Perform advanced troubleshooting across multi-vendor environments. * Manage multiple critical issues simultaneously in a fast-paced operational environment. Preferred Qualifications Certifications * Ciena OC-A or OC-P * Cisco CCNA or CCNP * Juniper Certifications * MEF Carrier Ethernet Certifications ## Description The Senior NOC Technician is responsible for monitoring, supporting, and maintaining the performance, reliability, and availability of the company's telecommunications network and services. This role serves as a technical resource within the NOC, providing advanced troubleshooting, incident management, and escalation support for network and service-impacting issues. The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with Engineering, Operations, and Field Services teams. This position also provides mentorship to other workgroups and contributes to operational excellence through process improvement, documentation, and knowledge sharing. The role offers both remote and hybrid flexibility, but candidates must be located within Footlight's service area., Network Operations and Monitoring * Monitor and support the health, availability, and performance of telecommunications network infrastructure and customer services. * Identify, analyze, troubleshoot, and resolve service-impacting network alarms and events. * Perform proactive monitoring to detect network degradation and minimize customer impact. * Escalate issues appropriately in accordance with operational procedures and service-level objectives. Incident and Outage Management * Serve as the primary technical escalation point for complex network and service-impacting incidents. * Lead troubleshooting and restoration activities during network outages and major service events. * Coordinate response efforts with Network Engineering, Field Operations, Transport, Vendors, and third-party carriers. * Provide accurate and timely updates to leadership, internal stakeholders, and customers during active incidents. * Participate in post-incident reviews and root cause analysis activities. Service Assurance * Support service assurance efforts by identifying chronic network issues and recommending corrective actions. * Analyze network performance trends and recommend improvements to increase network reliability and customer satisfaction. * Ensure customer-affecting issues are prioritized and addressed in accordance with operational standards and service commitments. Technical Leadership * Provide technical guidance and mentorship to NOC Technicians * Assist in developing troubleshooting procedures, operational workflows, and knowledge-base documentation. * Promote operational consistency and adherence to best practices. * Support training initiatives and knowledge transfer activities within the NOC. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)